Overnight Guest Experience Attendant

73N97; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Exclusive discounts hotel stays at all

Exclusive discounts on Food and Bevar

Exclusive retail discounts through mP

Grow, develop, and progress with認

Genuine care for associates’ wellbeing

Work for the largest and leading hotel

Job summary

The Ritz-Carlton is seeking a dedicated overnight guest services team member in Melbourne for a full-time, non-management role. You will engage in in-room dining setup, delivery, and tray collection while supporting concierge services, porterage, and valet parking to ensure exemplary guest experiences.

Experience with hospitality systems is preferred, and you will work within the Gold Standards to uphold safety, security, and service excellence across all overnight touchpoints.

Qualifications

• Experience with Infrasys and Opera hospitality systems or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to upscale your career
• Self-motivated, driven and energized in a fast-paced environment
• Smart solutions and a can-do attitude
• Hold a current Victoria Drivers License, with the ability to confidently operate both manual and automatic vehicles, is required

Responsibilities

• Working full-time overnight shifts
• Anticipate and deliver on all overnight guest touchpoints
• In-room dining mis-en place, delivery and tray collection
• Delivery of various requests to guest rooms
• Concierge services including porterage and valet parking
• Other guest experience services to ensure seamless service
• Supports the Night Manager in maintaining safety, security, and operational excellence.

Skills

Infrasys and Opera systems

Guest service experience

Australian working rights

Night shift experience

Job description

Additional Information
Job Number26146231
Job CategoryRooms & Guest Services Operations
Location650 Lonsdale Street, Melbourne Victo 3000, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Are you laser-focused for the ideal opportunity to launch your career in elite luxury hospitality? Join The Ritz-Carlton - one of the worlds most renowned brands, recognised for exceptional service - in a unique overnight role offering hands-on experience across guest service, food & beverage, concierge, and front-of-house operations.

This position is the ideal beginning for aspiring hoteliers seeking to gain experience in an elite time while securing stable Full-Time employment. Gain exposure to a truly unique service culture, with internationally recognised training and development programs which will define your future career success.

Position Summary:

• Working full-time overnight shifts
• Anticipate and deliver on all overnight guest touchpoints
• In-room dining mis-en place, delivery and tray collection
• Delivery of various requests to guest rooms
• Concierge services including porterage and valet parking
• Other guest experience services to ensure seamless service
• Supports the Night Manager in maintaining safety, security, and operational excellence.

About You:

• Experience with Infrasys and Opera hospitality systems or similar advantageous
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to upscale your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude
• Hold a current Victoria Drivers License, with the ability to confidently operate both manual and automatic vehicles, is required

Our Benefits:

• Exclusive discounts hotel stays at all Marriott International properties for you, your family and friends
• Exclusive discounts on Food and Beverage for you at Marriott International properties
• Exclusive retail discounts through our mPerks platform achieving savings on you daily purchases such as at both major supermarket retailers or purchases a little less essential as well
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within The Ritz-Carlton or the wider Marriott International portfolio
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Work for the largest and leading hotel company in the world which values equality, diversity and inclusiveness.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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