Night Manager

The Ritz-Carlton Hotel Company, L.L.C.; Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Exclusive staff discounts

Industry-leading training programs

Live Fully Rewards Program

Discounted hotel stays and dining

Employee recognition programs

Complimentary dry cleaning

Descripción de la vacante

The Ritz-Carlton Melbourne is seeking a dedicated Night Manager to lead overnight operations across Front Office and related hotel functions. You will represent the property overnight, manage late arrivals and early departures, and ensure nightly audit reconciliation with the Finance team.

Ideal candidates have Front Office management experience in a 5-star hotel, familiarity with OPERA, strong problem-solving and communication skills, and a valid Driver's License with RSA/First Aid

Formación

• Front Office management experience in a 5-star hotel; Marriott experience preferred.
• Experience with OPERA Property Management System or similar.
• Strong problem-solving and guest-focused communication.
• Ability to give constructive feedback to the team.
• Valid Driver's License and RSA/First Aid certifications.
• Australian working rights; luxury hotel background advantageous.

Responsabilidades

• Oversee night operations across Front Office and related hotel areas.
• Represent property overnight; address guest and operational concerns with professionalism.
• Handle late arrivals, early departures, and daily audit reconciliation with Finance.
• Monitor staff performance and ensure policy compliance and service standards.
• Resolve guest complaints promptly and drive KPI achievement.
• Manage inventory, safety protocols, and cash handling; minimize losses.
• Collaborate with leadership on corrective actions for profitability.

Conocimientos

Front Office management

Problem solving

Communication

Feedback delivery

Driver's License

RSA

First Aid

Attention to detail

Luxury hotel experience

Herramientas

OPERA PMS

Descripción del empleo

Additional Information

• Job Number 26140989
• Job Category Rooms & Guest Services Operations
• Location 650 Lonsdale Street, Melbourne Victo 3000, Australia VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Management

Join us at The Ritz-Carlton, Melbourne, where we craft unforgettable experiences and champion a culture of excellence. We are seeking a dedicated Night Manager to lead overnight operations, ensuring the highest standards of service and safety are consistently delivered.

Job Description

• Manage and oversee all aspects of night operations across the Front Office and broader hotel
• Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
• Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team
• Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards
• Proactively resolve guest complaints, ensuring lasting and positive resolutions
• Develop strategies to drive performance, motivate the team, and meet KPI targets
• Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment
• Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures
• Responsible for
• Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence

About You

• Prior Front Office management experience in a 5-star hotel (Marriott experience an advantage)
• Experience with OPERA Property Management System or similar
• Strong problem-solving skills and ability to think on your feet
• Strong written and verbal communication skills, with empathy and guest-focus
• Ability to provide constructive feedback to support and strengthen team performance
• A full and valid Driver's License with the ability to operate both automatic and manual vehicles.
• Valid RSA and First Aid certification
• Full working rights in Australia.
• Attention to detail in all aspects of work
• Prior luxury hotel experience would be preferable

Perks & Benefits

• Exclusive staff discounts on hotel stays and dining across all Marriott International properties for you, your family, and friends
• Grow, develop, and advance through internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
• Work for the world’s largest hotel network, committed to equality, diversity, and inclusion
• Access to industry leading training programs and professional development resources
• Enjoy the benefits of Marriott’s Live Fully Rewards Program
• Discounted hotel stays and dining for employees, family, and friends across Marriott properties
• Ongoing employee recognition programs to celebrate your contributions and keep you motivated
• Complimentary dry cleaning for your work attire

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years.

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.