Night Operations Leader — Luxury Front Office

The Ritz-Carlton, Melbourne; Melbourne; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Staff discounts on stays and dining

Training and development programs

Complimentary dry cleaning

Employee recognition programs

Job summary

The Ritz-Carlton, Melbourne is seeking a dedicated Night Manager to lead overnight operations, ensuring the highest standards of service and safety across the property.

You will oversee night operations in Front Office and collaborate with Finance for nightly audits. Strong leadership, problem-solving, and guest-centric communication are essential, along with a valid driver’s license and RSA/First Aid certification.

Qualifications

• 5-star hotel Front Office management experience preferred.
• Experience with OPERA PMS or similar systems.
• Strong problem-solving and guest-focused communication skills.
• Full and valid Driver's License (auto and manual).
• RSA and First Aid certifications required.

Responsibilities

• Oversee night operations across Front Office and hotel.
• Represent property management overnight with guests and operations.
• Handle late arrivals, early departures and nightly audit with Finance.
• Monitor staff performance and enforce brand standards.
• Resolve guest complaints with timely, positive outcomes.
• Drive performance and KPI achievement through team motivation.

Skills

Front Office management

Problem-solving

Communication

Guest focus

Team leadership

Driver's license

RSA & First Aid

Tools

OPERA PMS

Job description

The Ritz-Carlton, Melbourne is seeking a dedicated Night Manager to lead overnight operations, ensuring the highest standards of service and safety across the property.

You will oversee night operations in Front Office and collaborate with Finance for nightly audits. Strong leadership, problem-solving, and guest-centric communication are essential, along with a valid driver’s license and RSA/First Aid certification.