Overnight Front Office Supervisor - Luxury Hospitality

The Star Entertainment Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free buffet meal

Fresh uniform daily

Discounted city parking

Up to 30% off dining & accommodation

Job summary

The Star Brisbane is seeking an experienced Front Office Night Supervisor to lead the night shift and ensure seamless operations in a premium hospitality setting. You will support the Night Manager, coach Front Office staff and maintain high service standards while handling arrivals, departures and nightly reconciliations.

You’ll resolve guest queries with professionalism, coordinate with departments, and mentor a team in a fast-paced environment.

Qualifications

• Experience leading Front Office teams in luxury hospitality.
• Strong communication and customer service skills.
• Ability to coach and motivate a team to deliver service excellence.

Responsibilities

• Oversee Front Office operations during night shifts, coordinating staff and tasks.
• Support Night Manager and Assistant Front Office Manager in coaching and development.
• Manage guest arrivals, departures, balancing, credit checks, folios, and back-of-house tasks.
• Resolve guest queries with professionalism and diplomacy.

Skills

Leadership

Guest service

Communication

Team coaching

Overnight shift experience

Education

Hospitality qualification

Job description

The Star Brisbane is seeking an experienced Front Office Night Supervisor to lead the night shift and ensure seamless operations in a premium hospitality setting. You will support the Night Manager, coach Front Office staff and maintain high service standards while handling arrivals, departures and nightly reconciliations.

You’ll resolve guest queries with professionalism, coordinate with departments, and mentor a team in a fast-paced environment.