Front Office Night Supervisor | The Star Brisbane

Treasury Brisbane; Brisbane; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free buffet meal every shift

Fresh uniform daily, laundered on site

Discounted city parking

Up to 30% off dining & accommodation

Lifestyle perks: gym memberships, flex

Job summary

The Star Brisbane is seeking a Front Office Night Supervisor to lead the night team and ensure seamless Front Office operations. You will support the Night Manager and Front Office leadership, guiding staff and maintaining service standards across guest arrivals, billing, and back‑of‑house tasks.

With experience in a luxury hospitality setting, you will excel in coaching a team, resolving guest queries with diplomacy, and maintaining a positive work environment.

Qualifications

• Front Office experience in a 5-star hotel or luxury hospitality environment.
• Able to lead, coach and develop a Front Office team.
• Confident in resolving guest queries with professionalism and diplomacy.
• Availability for overnight shifts (11:00pm–7:00am) with flexibility to cover day shifts when needed.

Responsibilities

• Oversee Front Office operations during night shifts.
• Support Night Manager and Assistant Front Office Manager in coaching the team.
• Manage guest arrivals/departures, daily balancing, credit checks and folios.
• Coordinate with other hotel departments to ensure seamless shift execution.

Skills

Leadership

Customer service

Communication

Team motivation

Education

Hospitality qualification or diploma

Job description

Front Office Night Supervisor | The Star Brisbane

As our Front Office Night Supervisor, you will play a key leadership role in overseeing the smooth operation of the Front Office throughout the night. You will support the Night Manager and Assistant Front Office Manager in leading, coaching and developing the team while ensuring our service standards are consistently delivered. From managing guest arrivals and departures to overseeing daily balancing, credit checks, folios and back‑of‑house tasks, you’ll ensure each shift runs seamlessly.

You’ll be confident resolving guest queries and concerns with professionalism, diplomacy and a genuine commitment to service excellence. Working closely with teams across the property, you’ll help create a positive, engaging environment where our team can deliver exceptional experiences for every guest. This is an exciting opportunity for an experienced Front Office professional ready to step into a hands‑on supervisory role within a fast‑paced, premium hospitality environment.

Why You’ll Love It Here:

• Free buffet meal every shift
• Fresh uniform daily, laundered on property
• Discounted city parking
• Up to 30% off dining & accommodation at The Star Brisbane Venues
• Lifestyle perks: gym memberships, retail discounts, laundry services & more

What We’re Looking For:

• Must be available to work overnight shifts from 11:00pm to 7:00am, with flexibility to support day shifts when required by the business.
• Previous Front Office experience within a 5‑star hotel or luxury hospitality environment.
• Strong leadership skills with the ability to support, coach and motivate a team.
• A Hospitality qualification or diploma is highly regarded.
• Excellent communication and customer service skills, with additional languages considered an advantage.
• A collaborative, hands‑on approach with the ability to work effectively in a fast‑paced team environment.

About The Star Brisbane

The Star Brisbane is a world‑class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

We’re all about inclusion.

At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well‑being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

Ready to shine?