Front Office Supervisor - Guest Experience Leader

1DXNJ; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hotel training opportunities

Discounts on hotel rooms for you and a

Discounts on food & beverage

Recognition programs

Wellbeing & mindfulness programs

Employee Assistance Program

Great places to work certification

Job summary

The Westin Brisbane is seeking a Front Office Supervisor to oversee daily Front Office operations, ensuring exceptional guest experiences and smooth team performance. You will guide Front Office associates, manage check-ins/outs, handle guest inquiries, and resolve service issues with professionalism.

Successful candidates will bring OPERA PMS experience, strong customer service, and a passion for hospitality.

Qualifications

• Experience with OPERA property management system or similar.
• At least 2 years in a high-volume environment.
• Opera experience preferred but not required.
• Outstanding relationship-building skills.
• Excellent customer service experience.
• Confidence to upsell and promote venues.
• Passion for the hospitality industry.
• Willing to learn and grow in the role.

Responsibilities

• Anticipate guests' service needs and act on preferences.
• Coordinate Front Office operations across shift to ensure guest service excellence.
• Report accidents and unsafe conditions to management.
• Operate telephone switchboard and relay guest messages.
• Maintain guest loyalty through effective issue resolution.

Skills

OPERA PMS

Customer service

Upselling

Relationship building

Hospitality mindset

Job description

The Westin Brisbane is seeking a Front Office Supervisor to oversee daily Front Office operations, ensuring exceptional guest experiences and smooth team performance. You will guide Front Office associates, manage check-ins/outs, handle guest inquiries, and resolve service issues with professionalism.

Successful candidates will bring OPERA PMS experience, strong customer service, and a passion for hospitality.