Front Office Night Supervisor | The Star Brisbane

The Star Entertainment Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free buffet meal

Fresh uniform daily

Discounted city parking

Up to 30% off dining & accommodation

Job summary

The Star Brisbane is seeking an experienced Front Office Night Supervisor to lead the night shift and ensure seamless operations in a premium hospitality setting. You will support the Night Manager, coach Front Office staff and maintain high service standards while handling arrivals, departures and nightly reconciliations.

You’ll resolve guest queries with professionalism, coordinate with departments, and mentor a team in a fast-paced environment.

Qualifications

• Experience leading Front Office teams in luxury hospitality.
• Strong communication and customer service skills.
• Ability to coach and motivate a team to deliver service excellence.

Responsibilities

• Oversee Front Office operations during night shifts, coordinating staff and tasks.
• Support Night Manager and Assistant Front Office Manager in coaching and development.
• Manage guest arrivals, departures, balancing, credit checks, folios, and back-of-house tasks.
• Resolve guest queries with professionalism and diplomacy.

Skills

Leadership

Guest service

Communication

Team coaching

Overnight shift experience

Education

Hospitality qualification

Job description

Front Office Night Supervisor | The Star Brisbane

The Star Entertainment Group – Brisbane QLD

Front Office Night Supervisor | The Star Brisbane

As our Front Office Night Supervisor, you will play a key leadership role in overseeing the smooth operation of the Front Office throughout the night. You will support the Night Manager and Assistant Front Office Manager in leading, coaching and developing the team while ensuring our service standards are consistently delivered. From managing guest arrivals and departures to overseeing daily balancing, credit checks, folios and back‑of‑house tasks, you’ll ensure each shift runs seamlessly.

You’ll be confident resolving guest queries and concerns with professionalism, diplomacy and a genuine commitment to service excellence. Working closely with teams across the property, you’ll help create a positive, engaging environment where our team can deliver exceptional experiences for every guest. This is an exciting opportunity for an experienced Front Office professional ready to step into a hands‑on supervisory role within a fast‑paced, premium hospitality environment.

Why You’ll Love It Here:

• Free buffet meal every shift
• Fresh uniform daily, laundered on property
• Discounted city parking
• Up to 30% off dining & accommodation at The Star Brisbane Venues

What We’re Looking For:

• Must be available to work overnight shifts from 11:00pm to 7:00am, with flexibility to support day shifts when required by the business.
• Previous Front Office experience within a 5-star hotel or luxury hospitality environment.
• Strong leadership skills with the ability to support, coach and motivate a team.
• A Hospitality qualification or diploma is highly regarded.
• Excellent communication and customer service skills, with additional languages considered an advantage.
• A collaborative, hands‑on approach with the ability to work effectively in a fast‑paced team environment.

About The Star Brisbane

The Star Brisbane is a world‑class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

We’re all about inclusion.

At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well‑being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.