Overnight Front Office Lead – Luxury Hotel

The Star Ent Group; Brisbane; Ibrido; AUD 65.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free buffet meal every shift

Fresh uniform daily, laundered on site

Discounted city parking

Up to 30% off dining & accommodation

Lifestyle perks: gym memberships, flex

Descrizione del lavoro

The Star Brisbane is seeking a Front Office Night Supervisor to lead the night team and ensure seamless Front Office operations. You will support the Night Manager and Front Office leadership, guiding staff and maintaining service standards across guest arrivals, billing, and back‑of‑house tasks.

With experience in a luxury hospitality setting, you will excel in coaching a team, resolving guest queries with diplomacy, and maintaining a positive work environment.

Competenze

• Front Office experience in a 5-star hotel or luxury hospitality environment.
• Able to lead, coach and develop a Front Office team.
• Confident in resolving guest queries with professionalism and diplomacy.
• Availability for overnight shifts (11:00pm–7:00am) with flexibility to cover day shifts when needed.

Mansioni

• Oversee Front Office operations during night shifts.
• Support Night Manager and Assistant Front Office Manager in coaching the team.
• Manage guest arrivals/departures, daily balancing, credit checks and folios.
• Coordinate with other hotel departments to ensure seamless shift execution.

Conoscenze

Leadership

Customer service

Communication

Team motivation

Formazione

Hospitality qualification or diploma

Descrizione del lavoro

The Star Brisbane is seeking a Front Office Night Supervisor to lead the night team and ensure seamless Front Office operations. You will support the Night Manager and Front Office leadership, guiding staff and maintaining service standards across guest arrivals, billing, and back‑of‑house tasks.

With experience in a luxury hospitality setting, you will excel in coaching a team, resolving guest queries with diplomacy, and maintaining a positive work environment.