Overnight Front Office Leader – Luxury Hospitality

The Star Gold Coast; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free buffet meal each shift

Fresh uniform daily, laundered on-site

Discounted city parking

Up to 30% off dining & accommodation

Job summary

The Star Brisbane is seeking a Front Office Night Supervisor to lead the Front Office during the night, supporting the Night Manager and Front Office Manager in coaching and developing the team while ensuring service standards are delivered. You will manage guest arrivals and departures and oversee balancing, credit checks, folios and back-of-house tasks to keep shifts running smoothly.

Ideal candidates have Front Office experience in a luxury hospitality environment, strong leadership,

Qualifications

• Experience in a luxury hotel Front Office environment.
• Proven leadership and coaching abilities.
• Excellent communication and customer service skills.
• Willingness to work overnight shifts.

Responsibilities

• Oversee Front Office operations during the night shift.
• Support the Night Manager and Assistant Front Office Manager.
• Coach and develop the Front Office team; manage guest arrivals/departures, balancing, credit checks, folios and back-of-house tasks.
• Resolve guest queries professionally and maintain service standards.

Skills

Leadership skills

Front Office experience

Customer service

Communication

Multilingual advantage

Education

Hospitality diploma or qualification

Job description

The Star Brisbane is seeking a Front Office Night Supervisor to lead the Front Office during the night, supporting the Night Manager and Front Office Manager in coaching and developing the team while ensuring service standards are delivered. You will manage guest arrivals and departures and oversee balancing, credit checks, folios and back-of-house tasks to keep shifts running smoothly.

Ideal candidates have Front Office experience in a luxury hospitality environment, strong leadership,