Outpatient Practice Manager: Lead Teams & Improve Care

Queensland Government; Rockhampton Regional; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Ongoing Professional Development

Flexible Work-Life Balance

Generous Salary Sacrificing Options

Paid Parental Leave

Employee Assistance Program (EAP)

Discounted Private Health Insurance

Fitness Passport

Job summary

Queensland Government in Rockhampton is seeking a Frontline Support role to lead and support administration teams across multiple services and locations. You will ensure day-to-day operations run smoothly, delivering a high standard of service to patients.

You will train, guide and support staff, with emphasis on process improvement, consistency and staff development to help teams perform at their best.

Qualifications

• Experience leading and developing staff.
• Strong communication, problem-solving and time management skills.
• Experience using computer systems and upholding confidentiality, safety and inclusivity.

Responsibilities

• Lead and support administration teams across multiple services and locations, ensuring day-to-day operations run smoothly and patients receive high-quality service.
• Collaborate with managers and teams to improve processes, meet service targets and standardise ways of working.
• Provide training, coaching and guidance to staff to enhance team performance.

Skills

Leadership

Communication

Problem-solving

Time management

Staff development

Training

Initiative

Decision-making

Confidentiality

Workplace safety

Inclusion & fairness

Tools

Computer systems

Job description

Queensland Government in Rockhampton is seeking a Frontline Support role to lead and support administration teams across multiple services and locations. You will ensure day-to-day operations run smoothly, delivering a high standard of service to patients.

You will train, guide and support staff, with emphasis on process improvement, consistency and staff development to help teams perform at their best.