Practice Manager - Specialist Outpatients

Queensland Government; Rockhampton Regional; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Ongoing Professional Development

Flexible Work-Life Balance

Generous Salary Sacrificing Options

Paid Parental Leave

Employee Assistance Program (EAP)

Discounted Private Health Insurance

Fitness Passport

Job summary

Queensland Government in Rockhampton is seeking a Frontline Support role to lead and support administration teams across multiple services and locations. You will ensure day-to-day operations run smoothly, delivering a high standard of service to patients.

You will train, guide and support staff, with emphasis on process improvement, consistency and staff development to help teams perform at their best.

Qualifications

• Experience leading and developing staff.
• Strong communication, problem-solving and time management skills.
• Experience using computer systems and upholding confidentiality, safety and inclusivity.

Responsibilities

• Lead and support administration teams across multiple services and locations, ensuring day-to-day operations run smoothly and patients receive high-quality service.
• Collaborate with managers and teams to improve processes, meet service targets and standardise ways of working.
• Provide training, coaching and guidance to staff to enhance team performance.

Skills

Leadership

Communication

Problem-solving

Time management

Staff development

Training

Initiative

Decision-making

Confidentiality

Workplace safety

Inclusion & fairness

Tools

Computer systems

Job description

About us:Rockhampton Hospital is a 305-bed facility and the principal referral hospital for Central Queensland, delivering a comprehensive range of specialist medical and healthcare services to the region.The hospital is home to a purpose-built cancer care facility, featuring state-of-the-art medical equipment and providing integrated cancer services closer to home for Central Queensland communities.Specialist services include Emergency Medicine, General Medicine, Cardiology, Renal Medicine, Palliative Care, Psychiatry, Rehabilitation, Geriatric Medicine, Paediatrics, General Surgery, Orthopaedics, Urology, Ear, Nose and Throat (ENT), Obstetrics and Gynaecology, Intensive Care and Anaesthetics.These services are complemented by visiting specialists from Queensland's tertiary hospitals, ensuring patients across the region have access to a broad range of specialised care.About the role:Lead and support administration teams across multiple services and locations, making sure day-to-day operations run smoothly and patients receive a high standard of service. Work closely with managers and other teams to improve processes, meet service targets and ensure consistent ways of working. You'll also play an important role in training, guiding and supporting staff to help the team perform at its best.About you:You're an organised and approachable leader who enjoys working with people and helping teams succeed. You'll bring strong communication, problem-solving and time management skills, along with the confidence to work independently, show initiative and make sound decisions.You'll have experience leading and developing staff, be comfortable using computer systems and understand the importance of confidentiality, workplace safety and creating a fair and inclusive work environment. Experience working in a specialist outpatient or healthcare setting will help you thrive in this role.What we offer:Total remuneration value of up to $139,030 p.a. is comprised of:An hourly rate between $56.48 - $61.45 p.h.12.75% employer superannuation contribution17.5% leave loadingAdditional Benefits:Ongoing Professional Development and Education OpportunitiesFlexible Work-Life Balance and VarietyGenerous Salary Sacrificing OptionsPaid Parental LeaveEmployee Assistance Program (EAP)Discounted Private Health InsuranceFitness PassportVaccine Preventable Diseases (VPD) requirements:It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.How to apply:To apply, please submit the following:Your current CV or resume, including referees.A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.Any additional forms / evidence as attached or listed on the Role Description.For assistance:Contact [e-mail] the Job Ad Reference (JAR) RK6K696360Applications close: Wednesday, 18 November 2026#rockhamptonFrontline Support: This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.This work is licensed under a Creative Commons Attribution 3.0 Australia License.