Outpatient Admin Officer — Casual with Flexible Hours

UnitingCare Health Pty Ltd.; Brisbane; On-site; AUD 51,000 - 53,000; Part time

Benefits offered by this job

Salary Packaging (Not-for-Profit)

12% Superannuation

Job summary

The Wesley Hospital is seeking a Casual Administration Officer for the Outpatient Allied Health Centre. You’ll be the first point of contact, delivering efficient administrative support and outstanding customer service to patients and carers.

Working across Monday to Friday with shifts between 6:30 am and 6:00 pm, you will support patient flow, billing and records while coordinating multiple systems and ensuring a positive patient experience.

Responsibilities

• Liaise with patients on behalf of the Allied Health team and Visiting Medical Practitioners.
• Manage incoming telephone enquiries and provide timely, professional assistance.
• Schedule patient appointments, including follow-up appointments and ongoing care bookings.
• Conduct private health fund eligibility checks, prepare invoices and process patient payments.
• Coordinate incoming and outgoing correspondence in a timely and efficient manner.
• Access, prepare, maintain, file and retrieve medical records in accordance with requirements.
• Coordinate room bookings for Allied Health consultations, appointments and patient programs.
• Provide general administrative support to ensure smooth day-to-day operation of the Outpatient Allied Health Centre.

Job description

The Wesley Hospital is seeking a Casual Administration Officer for the Outpatient Allied Health Centre. You’ll be the first point of contact, delivering efficient administrative support and outstanding customer service to patients and carers.

Working across Monday to Friday with shifts between 6:30 am and 6:00 pm, you will support patient flow, billing and records while coordinating multiple systems and ensuring a positive patient experience.