Outpatient Admin Officer - Casual, Flexible Hours

UnitingCare Health; Brisbane; On-site; AUD 51,000 - 53,000; Part time

Benefits offered by this job

Casual role

Casual loading

Not-for-Profit salary packaging

Job summary

The Wesley Hospital in Brisbane is seeking an Administration Officer for Outpatient Allied Health. This casual role offers flexibility across Monday to Friday with shifts between early morning and evening, and no weekend shifts.

You will be the first point of contact, delivering efficient admin support and exceptional customer service to patients and families. Key duties include appointment scheduling, eligibility checks, invoicing, records management, and coordinating room bookings.

Qualifications

• Full working rights in Australia (visa sponsorship not available).
• Experience in busy outpatient or healthcare setting is advantageous.
• Strong organisational and time management skills.
• Excellent verbal and written communication with customer service focus.

Responsibilities

• Liaise with patients on behalf of the Allied Health team and Visiting Medical Practitioners.
• Manage incoming telephone enquiries and provide timely professional assistance.
• Schedule patient appointments, including follow-up and ongoing care bookings.
• Conduct private health fund eligibility checks, prepare invoices and process payments.
• Coordinate incoming/outgoing correspondence.
• Access and maintain medical records in line with requirements.
• Coordinate room bookings for Allied Health consultations.
• Provide general administrative support to ensure smooth daily operations.

Job description

The Wesley Hospital in Brisbane is seeking an Administration Officer for Outpatient Allied Health. This casual role offers flexibility across Monday to Friday with shifts between early morning and evening, and no weekend shifts.

You will be the first point of contact, delivering efficient admin support and exceptional customer service to patients and families. Key duties include appointment scheduling, eligibility checks, invoicing, records management, and coordinating room bookings.