Outpatient Admin Officer - Flexible Healthcare Support

UnitingCare Children, Young People and Families; Brisbane; On-site; AUD 51,000 - 53,000; Full time

Benefits offered by this job

NFP Salary Packaging

Flexible work arrangements

Parental leave

Job summary

The Wesley Hospital, part of UnitingCare, is seeking an Administration Officer for the Outpatient Allied Health Centre. You will be the first point of contact, delivering efficient administrative support and exceptional customer service to patients, their families and carers in a busy outpatient setting.

The role requires strong organisational skills, ability to multitask, and a proactive approach to support the Allied Health team.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational and time management skills.
• Proven customer service experience in a healthcare setting.
• Ability to multitask and prioritise in a busy outpatient environment.

Responsibilities

• Liaise with patients on behalf of the Allied Health team and Visiting Medical Practitioners.
• Manage incoming telephone enquiries and provide timely, professional assistance.
• Schedule patient appointments, including follow-up appointments and ongoing care bookings.
• Conduct private health fund eligibility checks, prepare invoices and process patient payments.
• Coordinate incoming and outgoing correspondence and maintain medical records.
• Coordinate room bookings for Allied Health consultations and patient programs.
• Provide general administrative support to ensure smooth day-to-day operation of the Outpatient Allied Health Centre.

Skills

Communication

Organisational skills

Time management

Customer service

Teamwork

Job description

The Wesley Hospital, part of UnitingCare, is seeking an Administration Officer for the Outpatient Allied Health Centre. You will be the first point of contact, delivering efficient administrative support and exceptional customer service to patients, their families and carers in a busy outpatient setting.

The role requires strong organisational skills, ability to multitask, and a proactive approach to support the Allied Health team.