Administration Officer – Outpatient Allied Health

UnitingCare Queensland; Brisbane; Presencial; AUD 51.000 - 53.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Salary Packaging (Not-for-Profit)

12% Superannuation

Descripción de la vacante

The Wesley Hospital is seeking a Casual Administration Officer for the Outpatient Allied Health Centre. You’ll be the first point of contact, delivering efficient administrative support and outstanding customer service to patients and carers.

Working across Monday to Friday with shifts between 6:30 am and 6:00 pm, you will support patient flow, billing and records while coordinating multiple systems and ensuring a positive patient experience.

Responsabilidades

• Liaise with patients on behalf of the Allied Health team and Visiting Medical Practitioners.
• Manage incoming telephone enquiries and provide timely, professional assistance.
• Schedule patient appointments, including follow-up appointments and ongoing care bookings.
• Conduct private health fund eligibility checks, prepare invoices and process patient payments.
• Coordinate incoming and outgoing correspondence in a timely and efficient manner.
• Access, prepare, maintain, file and retrieve medical records in accordance with requirements.
• Coordinate room bookings for Allied Health consultations, appointments and patient programs.
• Provide general administrative support to ensure smooth day-to-day operation of the Outpatient Allied Health Centre.

Descripción del empleo

Administration Officer - Outpatient Allied Health - The Wesley Hospital

Employment Term: Casual
Location: Auchenflower, just 5 mins from Toowong Shopping Village and 10 mins from Brisbane City
Remuneration: $37.16 - $38.59 p/hr + casual loading + 12% Super + Not for Profit Salary Packaging

Applications Close: 13th of November 2026

Applications may be reviewed as they arereceived andtherefore may result in the role closing early if the right applicant is found.

Make a meaningful difference with The Wesley Private Hospital

The Wesley Hospital is one of Australia’s iconic and largest private not-for-profit hospitals.From the heart of Brisbane, more than 800 Visiting Medical Practitioners and 2,000 staff deliverpersonalisedcare throughlife’sjourneymaking a meaningful difference in the lives ofgenerations of Queenslanders.We offer comprehensive care across a wide range of acute tertiary-level medical and surgical services with a particular focus on cancer care, cardiac care, women’s and children’s care, and complex surgical care. This includes the busiest robotic surgery program and the first Robotic Surgery Centre of Excellence accredited in Australia.

An integral part of our team, as an Administration Officer,you’llbe encouraged to grow,developand feel empowered to make the everyday easier for the people we care so passionately about.Let’smake a meaningful difference, together!

As the first point of contact for our busy Outpatient Allied Health Centre, you will play an integral role in supporting the delivery of a high-quality patient experience. Working closely with the Allied Health team and Visiting Medical Practitioners, you will provide efficient administrative support and exceptional customer service to patients, their families and carers.

This is a varied, fast-paced role suited to someone who is organised, proactive and passionate about helping others.

Key Responsibilities

Your duties will include, but are not limited to:

• Liaising with patients on behalf of the Allied Health team and Visiting Medical Practitioners.
• Managing incoming telephone enquiries and providing timely, professional assistance.
• Scheduling patient appointments, including follow-up appointments and ongoing care bookings.
• Conducting private health fund eligibility checks, preparing invoices and processing patient payments.
• Coordinating incoming and outgoing correspondence in a timely and efficient manner.
• Accessing, preparing, maintaining, filing and retrieving medical records in accordance with departmental and program requirements.
• Coordinating room bookings for Allied Health consultations, appointments and patient programs.
• Providing general administrative support to ensure the smooth day-to-day operation of the Outpatient Allied Health Centre.

About the position

This is a casual opportunity offering flexibility for candidates who can work across Monday to Friday, as required.

• Hours: Shifts between 6:30 am and 6:00 pm, depending on operational requirements.
• Availability: Flexibility to work across weekdays is preferred.
• Weekends: No weekend shifts are available.

What makes a difference for us?

To succeed in this role, you will demonstrate:

• Full working rights in Australia, as visa sponsorship is not available for this position.
• Previous experience in a busy outpatient or healthcare setting will be highly regarded.
• Strong organisational and time management skills, with the ability to prioritise competing tasks and multitask effectively.
• Excellent verbal and written communication skills, with a confident and solutions-focused approach to problem-solving.
• A strong commitment to delivering outstanding customer service and creating a positive patient experience.
• The ability to adapt quickly and work confidently across multiple systems and administrative processes.
• A professional, collaborative approach and the ability to work effectively as part of a team.
• Willingness to obtain required vaccinations in line with hospitals infection control requirements, as well as undergo national criminal history check

Why join The Wesley Hospital?

Join a team committed to supporting patients throughout their healthcare journey. In this role, you will contribute to the efficient delivery of outpatient services while helping create a welcoming, supportive and professional environment for patients, their families and the wider healthcare team.

What makes a difference for you?

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained

• Flexible work arrangements to support work-life balance

• A recognition and rewards platform , providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

• Diversity and inclusive leave , offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

• Career development opportunities to challenge yourself, grow and make a meaningful difference

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

By joining our Hospitals, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 17,500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur
• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.