Outpatient Admin Officer – Flexible Casual Role

UnitingCare Hospital; Brisbane; On-site; AUD 51,000 - 53,000; Part time

Job summary

The Wesley Hospital in Brisbane is seeking a flexible Administration Officer to support the Outpatient Allied Health Centre. You will act as the first point of contact for patients, providing efficient administrative support and exceptional customer service to patients, families and carers.

This casual role suits an organised, proactive individual who can coordinate appointments, manage records and assist a busy Allied Health team across varied hours.

Qualifications

• Experience coordinating with clinical teams and patients in a busy outpatient setting.
• Strong organisational and communication skills.
• Ability to manage multiple administrative tasks efficiently.

Responsibilities

• Liaising with patients on behalf of the Allied Health team and Visiting Medical Practitioners.
• Managing incoming telephone enquiries and providing timely, professional assistance.
• Scheduling patient appointments, including follow-up appointments and ongoing care bookings.
• Conducting private health fund eligibility checks, preparing invoices and processing patient payments.
• Coordinating incoming and outgoing correspondence in a timely and efficient manner.
• Accessing, preparing, maintaining, filing and retrieving medical records in accordance with departmental and program requirements.
• Coordinating room bookings for Allied Health consultations, appointments and patient programs.
• Providing general administrative support to ensure the smooth day-to-day operation of the Outpatient Allied Health Centre.

Skills

Patient liaison

Phone support

Scheduling appointments

Invoicing

Medical records

Room bookings

Customer service

Job description

The Wesley Hospital in Brisbane is seeking a flexible Administration Officer to support the Outpatient Allied Health Centre. You will act as the first point of contact for patients, providing efficient administrative support and exceptional customer service to patients, families and carers.

This casual role suits an organised, proactive individual who can coordinate appointments, manage records and assist a busy Allied Health team across varied hours.