Outpatient Admin Officer — Flexible Casual Role

UnitingCare Health Pty Ltd.; Brisbane; On-site; AUD 51,000 - 53,000; Full time

Benefits offered by this job

Casual loading

12% Super

Not-for-Profit Salary Packaging

Job summary

The Wesley Hospital is seeking an Administration Officer for the Outpatient Allied Health Centre. This casual role supports the delivery of a high-quality patient experience by providing efficient administrative support, scheduling, and customer service to patients, families and carers.

You will liaise with Allied Health teams and Visiting Medical Practitioners, manage phone inquiries, coordinate room bookings, process payments and maintain medical records across multiple systems.

Qualifications

• Full working rights in Australia.
• Experience in a busy outpatient or healthcare setting is highly regarded.
• Strong organisational and time management skills.
• Excellent verbal and written communication skills.
• Ability to adapt across multiple administrative systems and processes.
• Willingness to obtain vaccinations and pass background checks.

Responsibilities

• Liaise with patients on behalf of the Allied Health team and Visiting Medical Practitioners.
• Manage incoming telephone inquiries and provide timely, professional assistance.
• Schedule patient appointments, including follow-ups and ongoing care.
• Conduct private health fund eligibility checks, prepare invoices and process payments.
• Coordinate correspondence and maintain medical records per requirements.
• Coordinate room bookings for Allied Health consultations and programs.
• Provide general administrative support for smooth day-to-day operations.

Skills

Communication

Organisation

Time management

Customer service

Job description

The Wesley Hospital is seeking an Administration Officer for the Outpatient Allied Health Centre. This casual role supports the delivery of a high-quality patient experience by providing efficient administrative support, scheduling, and customer service to patients, families and carers.

You will liaise with Allied Health teams and Visiting Medical Practitioners, manage phone inquiries, coordinate room bookings, process payments and maintain medical records across multiple systems.