Outbound Call Representative / Call Out Agent

FBC Asia Pacific Inc; City of Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

FBC Asia Pacific Inc is seeking an Outbound Call Representative to join our team in Australia. This role involves making outbound calls across multiple campaigns, managing follow-ups, and keeping accurate records.

You’ll switch between services while maintaining a professional and structured approach. The ideal candidate has 2–3+ years in outbound calling, customer service, or sales, with strong verbal communication, excellent time management, and experience using CRM systems.

Qualifications

• 2–3+ years experience in outbound calling, customer service, or sales.
• Strong verbal communication and active listening skills.
• Excellent time management and organisational ability.
• Comfortable handling multiple campaigns/services.
• Professional phone manner with a positive attitude.
• Experience using CRM systems or call tracking tools.

Responsibilities

• Make outbound calls on behalf of multiple businesses and services.
• Communicate clearly, confidently, and professionally.
• Follow call scripts/guidelines while adapting messaging as needed.
• Manage call schedules, follow-ups, and notes accurately.
• Maintain organised records of call outcomes.
• Work towards agreed performance and call targets.

Skills

Outbound calling

Customer service

Sales

Active listening

Time management

Tools

CRM systems

Call tracking tools

Job description

Now Hiring: Outbound Call Representative / Call Out Agent

Location: Australia - Must be based in Australia

Are you confident on the phone and comfortable handling multiple campaigns in a fast-paced environment? We7re looking for a reliable and organised Outbound Call Representative to support a variety of businesses and services.

If you enjoy speaking with clients, managing follow-ups, and working towards targets — this could be a great fit for you.

About The Role

This position involves making outbound calls across different campaigns, managing follow-ups, and maintaining accurate records. You2ll need to confidently switch between services while keeping communication professional and structured.

Key Responsibilities

• Make outbound calls on behalf of multiple businesses and services


• Communicate clearly, confidently, and professionally


• Follow call scripts/guidelines while adapting messaging as needed


• Manage call schedules, follow-ups, and notes accurately


• Maintain organised records of call outcomes


• Work towards agreed performance and call targets

What We2re Looking For

• 2–3+ years experience in outbound calling, customer service, or sales


• Strong verbal communication and active listening skills


• Excellent time management and organisational ability


• Comfortable handling multiple campaigns/services


• Professional phone manner with a positive attitude


• Experience using CRM systems or call tracking tools