Sales Supervisor for Call Centre

Australian Business Directory; Gold Coast City; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Weekly retainer

Commissions

Monthly bonuses

Comprehensive training

Work-life balance

Career progression

Job summary

Australian Business Directory in Robina, Queensland, is seeking energetic Call Centre Supervisors & Managers to lead outbound sales for our national client base. You’ll drive opportunities, supervise your team, and develop your management and sales skills in a fast-paced environment with substantial commissions.

The role offers a weekly retainer, monthly bonuses, and comprehensive training, with a strong emphasis on work-life balance and career progression within a long-established company that

Qualifications

• Experience in outbound sales or call centre environments.
• Excellent verbal communication with client engagement and ongoing training.
• Resilient and able to handle rejection while staying motivated.
• Proven track record of meeting/exceeding sales targets and KPIs.
• Able to learn new platforms and use computer systems efficiently.
• Strong organisational skills and attention to detail when recording client information.
• Capable of working independently while supporting a team.
• Positive attitude, reliability, and professional conduct.

Responsibilities

• Make outbound calls to businesses in Australia.
• Build and maintain positive relationships with potential customers throughout the sales process.
• Achieve and exceed individual and team sales targets.
• Handle objections professionally to move conversations forward.
• Follow scripts and adapt communication while maintaining the team.
• Collaborate with team to close sales and generate new clients.
• Provide feedback to management and contribute to a long-standing company.

Skills

Outbound sales

Call centre experience

Verbal communication

Resilience

Sales targets/KPIs

Team management

Independent work

Tools

CRM software

Job description

About us

We one of Australia’s longest running business directories, dedicated to connecting with customers across Australia. We pride ourselves on delivering exceptional service and maintaining strong relationships with our clients. Our team is passionate about working with a long-established company that provides training and support to the right applicants.

About the role

We are seeking enthusiastic and motivated Call Centre Supervisors & Managers to join our new Robina office. This role in our sales department, focuses on outbound contact with existing clients to promote our business directory services. You will generate sales opportunities that drive the company's growth as well as supervise and manage your own team. This role offers the opportunity to develop your management and sales skills in a fast-paced, dynamic environment whilst earning huge commissions and large monthly bonuses.

Key responsibilities

Making outbound calls to businesses throughout Australia.

Building and maintaining positive relationships with potential customers throughout the sales process.

Achieving and exceeding individual and team sales targets on a regular basis.

Handling objections professionally and positively to move conversations towards successful outcomes.

Following established scripts and procedures whilst adapting communication to individual client needs and maintaining a team.

Collaborating with team members to help close established sales and generate new clients.

Providing feedback to management on a daily basis and working for a company that has been around for more than 20 years.

What we're looking fo

Proven experience in an outbound sales or call centre environment.

Excellent verbal communication skills with the ability to engage clients professionally and with ongoing support and training.

Strong resilience and the ability to handle rejection positively whilst maintaining motivation.

Demonstrated track record of meeting or exceeding sales targets and KPIs.

Proficiency with computer systems or willingness to quickly learn new platforms.

High level of organisational skills and attention to detail when recording client information.

Ability to work independently whilst supporting and managing a team.

A positive attitude, reliability, and commitment to professional conduct at all times.

What we offer

We are committed to creating a rewarding workplace. We offer competitive remuneration packages including a weekly retainer, commissions and monthly bonuses that reward your sales achievements. We provide comprehensive training and ongoing opportunities to help you succeed in your role and progress your career within our call centre. Our workplace culture emphasises collaboration, support, and recognition of individual contributions. We believe in maintaining a healthy work-life balance, with school-based hours so no weekend or late nights. We foster an inclusive environment where every team member is valued and supported. Our office is centrally located with nearby free parking and easily accessible public transport.