AU-Based Outbound Call Specialist – Multicampaign Support

FBC Asia Pacific Inc; City of Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

FBC Asia Pacific Inc is seeking an Outbound Call Representative to join our team in Australia. This role involves making outbound calls across multiple campaigns, managing follow-ups, and keeping accurate records.

You’ll switch between services while maintaining a professional and structured approach. The ideal candidate has 2–3+ years in outbound calling, customer service, or sales, with strong verbal communication, excellent time management, and experience using CRM systems.

Qualifications

• 2–3+ years experience in outbound calling, customer service, or sales.
• Strong verbal communication and active listening skills.
• Excellent time management and organisational ability.
• Comfortable handling multiple campaigns/services.
• Professional phone manner with a positive attitude.
• Experience using CRM systems or call tracking tools.

Responsibilities

• Make outbound calls on behalf of multiple businesses and services.
• Communicate clearly, confidently, and professionally.
• Follow call scripts/guidelines while adapting messaging as needed.
• Manage call schedules, follow-ups, and notes accurately.
• Maintain organised records of call outcomes.
• Work towards agreed performance and call targets.

Skills

Outbound calling

Customer service

Sales

Active listening

Time management

Tools

CRM systems

Call tracking tools

Job description

FBC Asia Pacific Inc is seeking an Outbound Call Representative to join our team in Australia. This role involves making outbound calls across multiple campaigns, managing follow-ups, and keeping accurate records.

You’ll switch between services while maintaining a professional and structured approach. The ideal candidate has 2–3+ years in outbound calling, customer service, or sales, with strong verbal communication, excellent time management, and experience using CRM systems.