Multi-Campaign Outbound Call Specialist

Kerner Norland Pte Ltd; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Kerner Norland Pte Ltd in Melbourne, VIC is seeking an Outbound Call Representative to support multiple campaigns, make outbound calls, manage follow-ups, and communicate clearly and professionally across services.

The role requires 2–3 years in outbound calling or sales, excellent spoken and listening skills, strong organizational abilities, and experience with CRM or call-tracking tools. You’ll thrive in a fast-paced, varied environment with set targets.

Qualifications

• Minimum 2–3 years experience in outbound calling, customer service, or sales.
• Excellent verbal communication and listening skills.
• Strong organisational and time-management abilities.
• Experience using CRM systems or call tracking tools.

Responsibilities

• Make outbound calls on behalf of multiple businesses and services
• Communicate clearly, professionally, and confidently with clients
• Follow call guidelines while adapting messaging as required
• Manage call schedules, follow-ups, and notes accurately
• Maintain organised records of call outcomes
• Work towards agreed call and performance targets

Skills

Outbound calling

Customer service

Communication

Time management

Multitasking

CRM tools

Tools

CRM software

Call tracking tools

Job description

Kerner Norland Pte Ltd in Melbourne, VIC is seeking an Outbound Call Representative to support multiple campaigns, make outbound calls, manage follow-ups, and communicate clearly and professionally across services.

The role requires 2–3 years in outbound calling or sales, excellent spoken and listening skills, strong organizational abilities, and experience with CRM or call-tracking tools. You’ll thrive in a fast-paced, varied environment with set targets.