Outbound Customer Support Specialist for a Construction Tech Platform

Sidekicker; City of Melbourne; On-site; AUD 34,000 - 55,000; Full time

Job summary

Sidekicker's client, a leading Australian construction tender platform, is seeking an Outbound Customer Support Specialist to join their Melbourne CX team. In this high-volume, transactional role you will make 60+ outbound calls daily to secure subscriptions, process expiring cards, and recover churned accounts, maintaining data integrity in the CRM and billing systems.

Hours are 9am–5pm, Monday to Friday, for a 3-month contract with potential extension or conversion to full-time, offering

Qualifications

• Strong phone confidence for high-volume outbound calls.
• Experience in collections, retention, or subscription management is desirable.
• Proficient in CRM and billing systems; accurate data entry required.

Responsibilities

• Complete 60+ outbound calls daily to customers with failed payments or expiring cards.
• Execute approved save scripts to retain at-risk subscriptions and win back churned customers.
• Log call outcomes, attempt numbers, and precise reason codes to keep CRM data accurate.

Skills

Phone communication

Outbound calling

Customer service

Collections

Retention

CRM usage

Data entry accuracy

Problem solving

Resilience

Tools

Chargebee

Salesforce

HubSpot

Job description

Outbound Customer Support Specialist for a Construction Tech Platform

A leading Australian construction tender platform is looking for a persistent and high-energy Outbound Customer Support Specialist to join their Melbourne CX team.

This is a high-volume, transactional 'doing' role focused purely on securing subscriptions, updating expiring credit cards, and calling down accounts in dunning. We need someone who can communicate naturally, build rapport quickly and adapt their style to our Subbie and Builder customers. If you love the phone, thrive in a daily rhythm, and are comfortable talking about money, this role is for you.

Start Date: Monday 21st September

Role Duration: 3 Months with potential extension or conversion to full time

Hours: 9am - 5pm Monday - Friday, up to 38 hours per week

Key Responsibilities

Proactive Call Downs: Complete 60+ outbound calls daily to customers with failed payments, expiring credit cards, or those in the dunning cycle.

Save & Win Back: Execute approved save scripts to retain at-risk subscriptions and win back recently churned customers.

Data Integrity: Keep CRM records perfectly accurate by logging call outcomes, attempt numbers, and precise reason codes.

What You'll Bring

Strong phone confidence and comfort handling high-volume outbound calls (60+/day).

The resilience to handle rejection and maintain a high-energy, positive attitude.

Previous experience in collections, phone-based customer service, retention, or subscription management is highly desirable.

Technical Skills

High-Volume Outbound Calling: Proven capability to execute and maintain a rhythm of 60+ outbound calls daily.

CRM & Billing Systems: Exposure to Chargebee, Salesforce, HubSpot, or similar platforms, with high-accuracy data entry.

Script Adherence: Ability to systematically follow approved save scripts and use structured payment guides/links.

Soft Skills

Resilience & Tenacity: High rejection tolerance; comfort making multiple contact attempts to reach a customer.

Calm & Assertive Communication: Ability to remain warm, professional, and clear when talking to frustrated business owners.

Practical Problem Solving: Focused on resolving the payment blocker directly on the call rather than simply logging a ticket.