Outbound Call Centre Operator / Appointment Setter

Niagara Therapy; City of Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Onsite parking

Bonuses

Training and support

Career progression

Recognition

Job summary

Niagara Therapy in Australia is seeking an energetic Outbound Call Centre Operator/Appointment Setter to drive qualified appointments and support sales consultants. You will record client details, listen to needs, and explain how our therapeutic devices can help health concerns.

The role includes training, a positive team culture, on-site parking, and a generous bonus scheme. Hours are 9am–5pm Monday–Friday, with overtime on Saturdays when required; reliable attendance and strong communication

Qualifications

• Outbound call centre experience with appointment setting.
• Ability to record and update client details in a secure database.
• Strong listening skills to identify client needs and provide suitable guidance.
• Clear, professional telephone manner and communication.
• Resilient and target-driven with reliable attendance.
• Comfort with basic computer tasks and data entry.

Responsibilities

• Call prospective clients and accurately record/update all details within a secure electronic database.
• Actively listen to find the client’s needs and advise how our therapy can help their health concerns.
• Engage prospects in conversation, maintain call control and generate qualified appointments to meet KPI targets.

Skills

Call Center Experience

Appointment Setting

Active Listening

Communication Skills

Trust Building

Attendance Record

Computer Skills

Job description

Outbound Call Centre Operator / Appointment Setter

Must have Call Centre outbound appointment setting experience

Can you hear, listen and act on cues in a conversation? Are you are a proven high performer serious about consistently meeting and exceeding set targets and KPI's? We have the job for you!

Australian owned and manufactured, we are an award winning market leader! Our therapeutic medical devices have been providing Pain Management Solutions worldwide for over 70 years and being well established, we have a talent for recognising potential and assisting you to achieve your goals.

As a highly motivated Outbound Call Centre Operator/ Appointment Setter, you will enjoy onsite parking, opportunities for bonuses, a professional and ethical work environment with a like-minded team who encourage success.

Operating hours are 9am-5pm Monday-Fridaywith overtime available on Saturdays when required.

What you’ll be doing:

Call prospective clientsand accurately record/update all details (including medical history) within a secureelectronic database

Actively listen to findthe clients need and then advise how our therapy can benefit their specific health concern

Engage prospects in conversation maintaining call control and generate qualified appointments to consistently meet and exceed set KPI's

To succeed in this role, you’ll have:

Previous experience warm calling prospective clients andsuccessfully setting appointments for sales consultants

Experience in converting high value leads

Genuineinterestin helping others improve their quality of life

Clear, professional telephone manner and communication skills

Ability to engage well with the 50+ age range

Resilient attitude focused on results

Capable of efficiently building trust and credibility

Reliable with excellent attendance record

Basic and accurate computer skills

When you join us, you’ll enjoy:

Opportunities for career progression

Full paid training and ongoing support

Regular recognitionfor your achievements

A culture built on the values of fun, respect, integrity andinnovation

Generous bonus structure and daily recognition within the team

If you possess highenergy and are resourcefulto continue a conversation, then