Osborne Park Service Advisor

Autoleague; Perth; Vor Ort; AUD 50.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

Ongoing training

Supportive team environment

Employee benefits and discounts across

Career progression

Zusammenfassung

Osborne Park Kia & MG is seeking a dedicated Service Advisor to be the key link between customers and our Service Department. You will manage service bookings, coordinate repairs, and keep customers informed throughout their journey.

Join a high-performing team in a fast-paced environment, delivering exceptional service, building relationships, and promoting additional service opportunities. A current driver's license is required.

Qualifikationen

• Previous experience in a Service Advisor, customer service or automotive role.
• Excellent communication and relationship-building skills.
• Strong organisational and time management abilities.
• The ability to multitask and work effectively under pressure.
• A positive attitude with a focus on customer satisfaction.
• A current driver's licence.

Aufgaben

• Welcome customers and manage service enquiries.
• Schedule vehicle servicing, maintenance and repair work.
• Prepare repair orders and accurately document customer concerns.
• Liaise with technicians to ensure efficient workshop workflow.
• Provide regular updates to customers on vehicle progress.
• Explain completed work and prepare invoices.
• Promote additional service and maintenance opportunities where appropriate.
• Deliver outstanding customer service at every interaction.

Kenntnisse

Communication skills

Relationship-building

Organisation

Time management

Multitasking

Customer focus

Service Advisor experience

Jobbeschreibung

Join a high-performing team at Osborne Park Kia & MG!

We are seeking a motivated and customer-focused Service Advisor to be the key link between our customers and our Service Department. If you thrive in a fast-paced environment, enjoy building strong customer relationships, and take pride in delivering exceptional service, we would love to hear from you.

About the Role

As a Service Advisor, you will play a critical role in creating a positive customer experience by managing service bookings, coordinating vehicle repairs and maintenance, and ensuring customers are informed throughout their service journey.

Key Responsibilities

• Welcome customers and manage service enquiries.
• Schedule vehicle servicing, maintenance and repair work.
• Prepare repair orders and accurately document customer concerns.
• Liaise with technicians to ensure efficient workshop workflow.
• Provide regular updates to customers on vehicle progress.
• Explain completed work and prepare invoices.
• Promote additional service and maintenance opportunities where appropriate.
• Deliver outstanding customer service at every interaction.

About You

To be successful in this role, you will have:

• Previous experience in a Service Advisor, customer service or automotive role.
• Excellent communication and relationship-building skills.
• Strong organisational and time management abilities.
• The ability to multitask and work effectively under pressure.
• A positive attitude with a focus on customer satisfaction.
• A current driver's licence.

What We Offer

• Competitive remuneration package with incentive opportunities.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Employee benefits and discounts across the Autoleague Group.
• Career progression opportunities within one of Western Australia's largest automotive groups.