Service Advisor - Kia

City Automobiles; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

City Automobiles invites applications for a Service Advisor at our City Kia dealership in Richmond, VIC. This full-time, on-site position focuses on delivering exceptional customer service while handling essential service administration and coordination within the service department.

You will greet customers, schedule and manage service appointments, process invoices, and keep accurate service records. The role requires clear communication, organisational skills, and teamwork to support service

Qualifications

• Proven experience as a receptionist, service advisor or in a similar customer-facing role within the automotive industry or a comparable service environment.
• Excellent communication and interpersonal skills with the ability to remain calm and professional under pressure.
• Strong organisational abilities and the capacity to manage multiple tasks and priorities effectively.

Responsibilities

• Welcoming customers in a warm and professional manner, answering incoming telephone calls and directing enquiries to the appropriate department
• Scheduling service appointments and managing the booking calendar to optimise service department workflow
• Processing customer invoices, payments and service documentation with accuracy and attention to detail
• Providing customers with updates on their vehicle service status and addressing any queries or concerns promptly
• Maintaining comprehensive customer records and service history information within the dealership management system
• Coordinating with service technicians and management to ensure customer appointments run smoothly
• Managing reception area duties including mail, filing and general office administration
• Assisting with data entry and administrative tasks to support dealership operations
• Providing quotations and explaining service packages to customers in an accessible and informative way
• Supporting the sales team with administrative tasks as required

Skills

Customer-facing experience

Excellent communication

Organisational abilities

Administrative/data-entry

Tools

Dealership management software

Job description

City Kia is seeking a Service Advisor to join our City Kia dealership in Richmond, VIC. This is a full-time position that combines customer service excellence with administrative expertise. As Service Advisor, you will be the first point of contact for our customers, playing a vital role in creating positive first impressions and ensuring smooth operations across our service department. This role is essential to maintaining the high standards of customer satisfaction that City Kia is known for, and you will work on-site at our Richmond location.

What you’ll be doing

• Welcoming customers in a warm and professional manner, answering incoming telephone calls and directing enquiries to the appropriate department
• Scheduling service appointments and managing the booking calendar to optimise service department workflow
• Processing customer invoices, payments and service documentation with accuracy and attention to detail
• Providing customers with updates on their vehicle service status and addressing any queries or concerns promptly
• Maintaining comprehensive customer records and service history information within the dealership management system
• Coordinating with service technicians and management to ensure customer appointments run smoothly
• Managing reception area duties including mail, filing and general office administration
• Assisting with data entry and administrative tasks to support dealership operations
• Providing quotations and explaining service packages to customers in an accessible and informative way
• Supporting the sales team with administrative tasks as required

What we’re looking for

• Proven experience as a receptionist, service advisor or in a similar customer‑facing role within the automotive industry or a comparable service environment
• Excellent communication and interpersonal skills with the ability to remain calm and professional under pressure
• Strong organisational abilities and the capacity to manage multiple tasks and priorities effectively
• Proficiency with computer systems, particularly dealership management software and Microsoft Office applications
• Attention to detail with strong accuracy in data entry and administrative documentation
• Ability to work collaboratively with team members and support a positive workplace culture
• Valid driver’s licence (Australian) is desirable
• Previous experience in the automotive retail sector would be advantageous but is not essential if you have strong transferable skills

What we offer

At City Kia, we pride ourselves on fostering a supportive and inclusive workplace where our team members can thrive. We offer competitive remuneration, ongoing training and development opportunities to help you progress your career in the automotive industry. We are committed to maintaining a healthy work-life balance for our employees and provide a workplace where your contributions are valued and recognised. Join a team that is dedicated to excellence, integrity and customer satisfaction.

About us

City Automobiles is a leading automotive dealership group committed to delivering exceptional service and quality vehicles to our customers. With a focus on customer satisfaction and employee engagement, we have built a reputation for excellence across our dealerships, including our City Kia location in Richmond. We believe in supporting our customers throughout their vehicle ownership journey and creating a workplace culture where our team members feel motivated and supported. Our mission is to provide outstanding service, reliability and value to every customer who walks through our doors.