Service Advisor: Customer-Centric Auto Care & Growth

Autoleague; Perth; On-site; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Ongoing training

Supportive team environment

Employee benefits and discounts across

Career progression

Job summary

Osborne Park Kia & MG is seeking a dedicated Service Advisor to be the key link between customers and our Service Department. You will manage service bookings, coordinate repairs, and keep customers informed throughout their journey.

Join a high-performing team in a fast-paced environment, delivering exceptional service, building relationships, and promoting additional service opportunities. A current driver's license is required.

Qualifications

• Previous experience in a Service Advisor, customer service or automotive role.
• Excellent communication and relationship-building skills.
• Strong organisational and time management abilities.
• The ability to multitask and work effectively under pressure.
• A positive attitude with a focus on customer satisfaction.
• A current driver's licence.

Responsibilities

• Welcome customers and manage service enquiries.
• Schedule vehicle servicing, maintenance and repair work.
• Prepare repair orders and accurately document customer concerns.
• Liaise with technicians to ensure efficient workshop workflow.
• Provide regular updates to customers on vehicle progress.
• Explain completed work and prepare invoices.
• Promote additional service and maintenance opportunities where appropriate.
• Deliver outstanding customer service at every interaction.

Skills

Communication skills

Relationship-building

Organisation

Time management

Multitasking

Customer focus

Service Advisor experience

Job description

Osborne Park Kia & MG is seeking a dedicated Service Advisor to be the key link between customers and our Service Department. You will manage service bookings, coordinate repairs, and keep customers informed throughout their journey.

Join a high-performing team in a fast-paced environment, delivering exceptional service, building relationships, and promoting additional service opportunities. A current driver's license is required.