Experienced Orthodontic Treatment Coordinator

Specialist Orthodontists Sydney; Campbelltown; On-site; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Flexible work arrangements

Training opportunities

Job summary

Specialist Orthodontists Sydney in Campbelltown, NSW, is seeking an Experienced Orthodontic Treatment Coordinator to join our busy on-site team for 32 hours per week. You will manage patient consultations, present treatment plans, coordinate scheduling with clinicians, liaise with insurers, and maintain accurate records to ensure a seamless patient journey.

The role requires exceptional communication, attention to detail, and the ability to balance clinical and administrative duties while

Qualifications

• 3–5 years experience as an Orthodontic Treatment Coordinator or similar coordination role.
• Experience coordinating treatment plans and clinical documentation.
• Strong communication and patient service skills.
• Proficient with dental practice management software and EHR systems.
• First Aid/CPR certification current or willing to obtain.

Responsibilities

• Conduct thorough patient consultations and gather treatment history and medical information.
• Present treatment plans, explain procedures, timelines and financial options clearly.
• Coordinate scheduling with orthodontists and staff for efficient case management.
• Process treatment authorisations and liaise with insurers where applicable.
• Monitor patient progress and ensure protocol adherence and appointment compliance.
• Maintain accurate patient records, including notes and documentation.
• Handle patient queries and escalate complex issues when needed.
• Issue treatment costs and payment arrangements; ensure financial understanding.
• Support the clinical team by preparing areas and materials as required.
• Maintain a professional and welcoming reception environment.

Skills

Patient coordination

Communication skills

Multitasking

Team collaboration

Attention to detail

Tools

Dental practice management software

Electronic health records (EHR)

Job description

Experienced Orthodontic Treatment Coordinator

Specialist Orthodontists Sydney – Campbelltown NSW

Specialist Orthodontists Sydney is seeking an Experienced Orthodontic Treatment Coordinator to join our dynamic team in Campbelltown, NSW. This is a part-time position (32 hrs) based on-site at our practice. As Treatment Coordinator, you will play a vital role in ensuring seamless patient experiences from initial consultation through to treatment completion. You will be the crucial link between our clinical team and patients, managing appointments, coordinating treatment plans, and maintaining exceptional communication throughout each patient's orthodontic journey. This position is strategically important to our practice, as it directly impacts patient satisfaction, treatment outcomes, and the overall efficiency of our operations.

Key responsibilities

Conduct thorough patient consultations and gather comprehensive treatment history and medical information

Present treatment plans to patients, explaining procedures, timelines, and financial options in a clear and professional manner

Coordinate treatment scheduling with orthodontists and support staff to ensure efficient case management

Process treatment authorisations and coordinate with insurance providers where applicable

Monitor patient progress and ensure adherence to treatment protocols and appointment compliance

Maintain detailed and accurate patient records, including clinical notes and treatment documentation

Handle patient queries and concerns, escalating complex issues to clinical staff as necessary

Issue treatment costs, fees, and payment arrangements, ensuring patients understand financial obligations

Support the clinical team by preparing treatment areas and ensuring all necessary materials are available

Maintain a professional and welcoming reception environment

What we’re looking for

Minimum 3–5 years' experience as an Orthodontic Treatment Coordinator or similar clinical coordination role within an orthodontic practice

Proven experience in treatment coordination, and clinical documentation

Strong understanding of orthodontic terminology, procedures, and treatment planning principles

Excellent communication skills with the ability to explain complex treatment information to diverse patient populations

Proficiency in dental practice management software and electronic health records systems

Demonstrated ability to manage multiple tasks simultaneously whilst maintaining accuracy and attention to detail

Outstanding organisational and time management skills

Patient-focused mindset with a genuine commitment to delivering exceptional customer service

Ability to work collaboratively with orthodontists, hygienists, and administrative staff

Professional demeanour and the capacity to build strong patient relationships

Current First Aid and CPR certification (or willingness to obtain)

Desirable: Experience with insurance claims and treatment authorisation processes

Desirable: Knowledge of NSW dental regulations and orthodontic best practice standards

What we offer

At Specialist Orthodontists Sydney, we are committed to supporting our team members' professional development and wellbeing. We provide ongoing training opportunities to keep you updated with the latest orthodontic practices and technologies. You will work within a collaborative, supportive environment where your contributions are valued and recognised. We offer competitive remuneration commensurate with experience, a professional workplace culture, and the opportunity to make a genuine difference in patients' lives by delivering exceptional orthodontic care coordination. We also support flexible work arrangements where possible, allowing you to maintain a healthy work-life balance.

About us

Specialist Orthodontists Sydney is a leading orthodontic practice dedicated to providing high-quality, personalised orthodontic treatment to patients across the Sydney region. Our practice is built on core values of clinical excellence, patient-centred care, and continuous innovation in orthodontics. We pride ourselves on creating a welcoming, professional environment where patients feel confident and supported throughout their treatment journey. Our team comprises experienced orthodontists and skilled support staff committed to achieving outstanding clinical outcomes and exceptional patient experiences. We invest in our people and our practice to ensure we remain at the forefront of modern orthodontic care.