Orthodontic Patient Coordinator — Care & Scheduling Expert

Specialty Dental Brands; Redmond; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid holidays

Paid time off

Job summary

Roos Orthodontics in Australia is seeking a Patient Coordinator to join our well-established team, focusing on delivering exceptional patient care and smooth clinic operations.

The role involves scheduling appointments, confirming and reminding patients, greeting patients, registering new patients, coordinating with clinical staff, and maintaining confidentiality and front-office standards.

Qualifications

• Experience in a dental or medical office is preferred.
• Strong customer service and interpersonal skills are essential.
• Excellent organizational abilities and multitasking are needed.

Responsibilities

• Manage patient scheduling, including appointments, cancellations, and reschedules.
• Confirm appointments and send reminders to minimize no-shows.
• Greet patients warmly and ensure a welcoming front-desk experience.
• Register new patients and update demographics and insurance details.
• Coordinate with clinical staff to streamline patient flow and wait times.
• Maintain patient confidentiality and a clean, professional reception area.

Skills

Customer service

Communication

Organization

Education

High School Diploma or GED

Tools

Practice management software

Job description

Roos Orthodontics in Australia is seeking a Patient Coordinator to join our well-established team, focusing on delivering exceptional patient care and smooth clinic operations.

The role involves scheduling appointments, confirming and reminding patients, greeting patients, registering new patients, coordinating with clinical staff, and maintaining confidentiality and front-office standards.