Treatment Coordinator/Dental Receptionist

LiveHire Limited; Willoughby City Council; On-site; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Employee Assistance Program

Discounts via Work App

Great Place to Work certification

Job summary

Care Dentistry, based in About Smiles Chatswood, is seeking an experienced Treatment Coordinator/Dental Receptionist to join our cosmetic-focused practice on a part-time basis Monday to Friday with Wednesdays off plus 1 to 2 Saturdays a month. You will be the first point of contact, supporting treatment coordination and guiding patients through options.

You will work closely with clinicians, explain procedures, timelines and costs, handle scheduling, quotes and payment options, and maintain

Qualifications

• Prior experience in treatment coordination or dental reception.
• Clear communication of treatment options.
• Strong organisational skills and attention to detail.
• Ability to handle patient enquiries professionally.

Responsibilities

• Greet patients, manage check-in/out, and coordinate appointment scheduling to ensure a smooth and welcoming experience.
• Guide patients through treatment plans by clearly explaining procedures, timelines, and costs.
• Coordinate treatment schedules and manage financial discussions, including quotes, letters, and payment options.
• Act as the key point of contact for patients throughout their journey, following up on pending treatments and ensuring a seamless experience.
• Handle phone calls, emails, and patient enquiries, providing clear information about treatments and resolving concerns.
• Maintain accurate and confidential patient records in line with compliance requirements.
• Ensure the reception area is well-presented, organised, and fully stocked.

Skills

Dental reception

Communication

Organisation

Customer service

Job description

About the Position:

Care Dentistry, based in About Smiles Chatswood is looking for an experienced Treatment Coordinator/Dental Receptionist to join our cosmetic-focused practice on a part-time basis Monday to Friday with Wednesdays off plus 1 to 2 Saturdays a month.

You will work closely with our experienced clinicians including Dr Chris Ho at Care Dentistry. We have over 25 years of experience and provide a wide range of cosmetic treatments, including implants, oral surgery, and veneers.

As the first point of contact, you’ll play a key role in creating a warm and welcoming experience for every patient who walks through our doors, while also supporting treatment coordination—helping patients understand their options, feel confident in their care, and move smoothly through their treatment journey.

This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in providing excellent customer service.

Key Responsibilities:

• Greet patients warmly, manage check-in/check-out, and coordinate appointment scheduling to ensure a smooth and welcoming experience.
• Guide patients through their treatment plans by clearly explaining procedures, timelines, and costs. Build trust and ensure patients feel informed and confident in proceeding with recommended care.
• Coordinate treatment schedules and manage financial discussions, including preparing quotes, referral letters, explaining payment options, and assisting with payment plans or insurance where applicable.
• Act as the key point of contact for patients throughout their journey. Follow up on pending treatments, manage appointment flow, and ensure a seamless, high-quality patient experience from consultation to completion.
• Handle phone calls, emails, and patient enquiries, providing clear information about treatments and resolving concerns in a professional manner.
• Maintain accurate and confidential patient records in line with compliance requirements and clinic protocols.
• Ensure the reception area is well-presented, organised, and fully stocked to support smooth daily operations.

What we can offer you:

• Competitive hourly rate that values your experience
• A varied, fast paced role
• Make a real impact by helping patients feel confident in their care
• Employee Assistant Program for wellbeing and support when you need it
• Access exclusive discounts and cashback offers via the Work App
• Proudly a certified Great Place to Work (2024 & 2025)

What do you need to succeed:

• Prior experience in treatment coordination or dental reception is essential
• Strong communication skills with the ability to explain treatment options clearly and confidently
• Strong organisation and attention to detail to manage multiple patients and priorities
• Capability to address patient concerns and resolve issues with professionalism and empathy