Patient Coordinator at Roos Orthodontics

Specialty Dental Brands; Redmond; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid holidays

Paid time off

Job summary

Roos Orthodontics in Australia is seeking a Patient Coordinator to join our well-established team, focusing on delivering exceptional patient care and smooth clinic operations.

The role involves scheduling appointments, confirming and reminding patients, greeting patients, registering new patients, coordinating with clinical staff, and maintaining confidentiality and front-office standards.

Qualifications

• Experience in a dental or medical office is preferred.
• Strong customer service and interpersonal skills are essential.
• Excellent organizational abilities and multitasking are needed.

Responsibilities

• Manage patient scheduling, including appointments, cancellations, and reschedules.
• Confirm appointments and send reminders to minimize no-shows.
• Greet patients warmly and ensure a welcoming front-desk experience.
• Register new patients and update demographics and insurance details.
• Coordinate with clinical staff to streamline patient flow and wait times.
• Maintain patient confidentiality and a clean, professional reception area.

Skills

Customer service

Communication

Organization

Education

High School Diploma or GED

Tools

Practice management software

Job description

Roos Orthodontics is seeking a skilled and passionate Patient Coordinator to join our well-established team. With a strong reputation for exceptional patient care and cutting‑edge treatment options, this is an incredible opportunity to grow your career in a thriving, patient‑centered practice. Hard‑working and motivated, the successful candidate will bring a passion for providing the best patient care to the communities they serve.

Why Join Us?

• Established office of over a decade
• State‑of‑the‑Art Facility-Advanced technology

Experience

• Manage patient scheduling, including appointments, cancellations, and reschedules, ensuring an efficient use of the doctor’s time and maximizing patient convenience.
• Confirm appointments and send reminders to patients to minimize no‑shows and ensure smooth office flow.
• Greet patients in a friendly, professional manner upon arrival, ensuring they feel welcome and cared for.
• Register new patients and update existing patient demographics, collecting detailed personal and financial information.
• Facilitate patient flow by ensuring timely check‑in and being aware of any delays, communicating these to both patients and clinical staff.
• Work closely with the clinical team to coordinate patient needs, making sure that patient wait times are minimized and their experience is as efficient as possible.
• Ensure patient confidentiality by adhering to HIPAA regulations and protecting sensitive information at all times.
• Maintain a clean, organized, and professional front office and reception area to ensure a welcoming environment for patients and visitors.
• Take and relay messages for providers and staff in a timely and accurate manner to ensure effective communication.

Requirements

• High School Graduate or GED required.
• 1-3 years of experience in a dental office or medical office setting preferred
• Experience with practice management software and scheduling systems is preferred.
• Exceptional communication and interpersonal skills with a strong focus on customer service.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively

Comprehensive Benefits Package

• Medical, Dental, Vision, and 401(k)
• Paid holidays
• Paid time off

Join our team and be part of a practice dedicated to excellence in Orthodontic care.