Ops & Partnerships Leader - Customer Experience & Growth

G'day Group; Adelaide; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Health & Wellbeing: Flexible work, EAP

Generous Leave: Parental, volunteer, 


Development Focus: Leadership programs

Employee Savings: Discounts on accomod

ESG Commitment: Safe workplace & env.

Job summary

G'day Group is seeking a Business Operations & Partnerships Manager to lead the end-to-end customer and member experience across the G'day Parks network. You will optimise systems, processes and technology adoption, improving efficiency and engagement across platforms.

In this role you will drive data governance, reporting, and continuous improvement while managing key relationships with members, partners and suppliers to deliver a seamless B2B and B2C experience.

Qualifications

• Tertiary qualification in Management, Marketing, Communications or related field.
• Experience in Tourism/Hospitality knowledge is advantageous.
• Strong strategic and analytical capabilities with project management skills.

Responsibilities

• Lead end-to-end customer and member experience across the network.
• Optimize systems, processes and technology adoption to improve efficiency.
• Drive B2B and B2C satisfaction and report on KPIs.
• Oversee partnerships, supplier programs and system enhancements.
• Provide insights through performance reporting to support growth.

Skills

Strategic thinking

Customer focus

Analytical capabilities

Project management

Cross-functional collaboration

Education

BSc/BA in business administration

Tools

CRM systems

Automation tools

AI adoption

Job description

G'day Group is seeking a Business Operations & Partnerships Manager to lead the end-to-end customer and member experience across the G'day Parks network. You will optimise systems, processes and technology adoption, improving efficiency and engagement across platforms.

In this role you will drive data governance, reporting, and continuous improvement while managing key relationships with members, partners and suppliers to deliver a seamless B2B and B2C experience.