Operations and Partnerships Manager - Hybrid

G; Adelaide; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work

Generous leave

Development programs

Employee discounts

ESG commitment

Job summary

G'day Group is seeking a Business Operations & Partnerships Manager to lead customer and member experiences across the G'day Parks network. You will optimise systems, processes and technology adoption to boost efficiency, engagement and outcomes.

In this role you will manage key relationships, drive customer service excellence, monitor KPIs and deliver continuous improvement across channels and platforms within a growing national portfolio.

Qualifications

• Tertiary qualification in Management, Marketing, Communications, BSc/BA in business administration or a related field.
• Experience or knowledge in tourism/hospitality is advantageous.
• Technological savviness to operate multiple programs and systems.

Responsibilities

• Lead the end-to-end customer and member experience across the G'day Parks network.
• Drive B2B and B2C satisfaction by optimizing systems, processes and adoption of technology.
• Oversee data governance, system integration and performance reporting.
• Manage relationships with members, partners and suppliers to deliver a seamless experience.
• Guide strategic projects and supplier programs to deliver outcomes.

Skills

Customer focus

Analytical skills

Project management

Strategic thinking

Relationship management

Education

Tertiary qualification in Management/Marketing/Communications/BSc/BA in business administration

Tools

CRM systems

Data analytics tools

Automation tools

Job description

About Us

The G'day Group brings together some of Australia's leading tourism brands – Discovery Parks, G'day Parks, Wiki Camps and Bookeasy. Employing more than 2700 people Australia-wide, we have a truly national footprint of over 300 holiday parks, including up to 100 fully owned and operated Parks and Resorts, including El Questro, Rottnest Island and Byron Bay. Together, we bring Australia closer to experience all our country has to offer.

There has never been a better time to join G'day Group. We are executing an ambitious five-year growth strategy that will significantly expand our portfolio, strengthen our position as a market leader, and create exciting career opportunities across the business. Backed by continued investment in our people, technology and operations, we're building for long-term success and the future of Australian tourism.

We are custodians of some of Australia's most treasured places and are committed to growing with care. That means supporting our people, giving back to the community that welcome us, and protecting the natural environment that makes each holiday memorable.

Our Benefits

• Health & Wellbeing: Flexible work, EAP, discounted health cover.
• Generous Leave: Parental, volunteer, study leave, plus option to purchase more.
• Development Focus: Leadership programs, training support, professional memberships.
• Employee Savings: Discounts on accommodation, experiences, salary packaging.
• ESG Commitment: Fostering a safe workplace, community support, and environmental protection through a five-year strategy.

Your New Role

As Business Operations & Partnerships Manager, you will lead the end-to-end customer and member experience across the G'day Parks network. Driving both B2B and B2C satisfaction, you'll optimise systems, processes and technology adoption, improve operational efficiency, and strengthen engagement across key platforms and channels. The role plays a critical part in data governance, system integration, performance reporting and continuous improvement, supporting network growth and delivering exceptional customer outcomes.

• Lead the optimisation and continuous improvement of business systems, processes and customer operations, including CRM, onboarding, automation and AI adoption.
• Manage key relationships across the G'day Parks network, supporting members, partners and suppliers to deliver a seamless B2B experience.
• Drive customer service excellence by leading customer experience initiatives, self-service improvements and team performance across multiple channels.
• Analyse operational and customer data, monitor KPIs and provide insights and reporting to support business performance and growth.
• Oversee strategic projects, supplier programs, sponsorships and system enhancements, ensuring successful implementation, adoption and business outcomes.

Your Skills and Experience

• Tertiary qualified in Management, Marketing, Communications, BSc/BA in business administration or relevant field will be highly regarded
• Tourism / Accommodation/ Hospitality industry knowledge
• Technologically savvy with the ability to operate multiple programs in conjunction with one another
• Strong strategic, customer focus and analytical capabilities
• Strong project management skills

Join G'day Group: Disrupt, innovate, and ignite your career!

Our values guide everything we do

We "Rise and Shine" by supporting one another, "Have a Crack" by embracing new ideas and opportunities, and "Choose Good Things" by acting with integrity and delivering exceptional experiences. Backed by our commitment to environmental, social and governance (ESG) principles. If you're looking to be part of a purpose-led organisation that's growing and investing in its people we would love to hear from you.

Police check & driver's licence required for this role.