Operations and Partnerships Manager - Hybrid WFH

G'day Group; Adelaide; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work

EAP

Discounted health cover

Parental leave

Study leave

Job summary

G'day Group is seeking an Operations and Partnerships Manager to lead end-to-end customer and member experience across the G'day Parks network. You will optimise systems, processes and technology adoption, drive efficiency, and strengthen engagement across platforms and channels.

The role supports data governance, system integration and continuous improvement to fuel network growth. The position focuses on B2B and B2C satisfaction, with a hybrid work arrangement in Australia.

Qualifications

• Tertiary qualification in Management, Marketing, Communications or related field is highly regarded.
• Tourism, accommodation or hospitality knowledge is preferred.
• Technological savviness with the ability to operate multiple programs in conjunction with one another.
• Strong strategic, customer focus and analytical capabilities are essential.

Responsibilities

• Lead the optimisation and continuous improvement of business systems, processes and customer operations, including CRM, onboarding, automation and AI adoption.
• Manage key relationships across the network, supporting members, partners and suppliers to deliver a seamless B2B experience.
• Drive customer service excellence by leading customer experience initiatives across multiple channels.
• Analyze operational and customer data, monitor KPIs and provide insights and reporting to support performance and growth.
• Oversee strategic projects, supplier programs, sponsorships and system enhancements to ensure successful adoption and outcomes.

Skills

Management/Marketing/Communications

Tourism/Hospitality knowledge

Tech-savvy / systems integration

Analytical & customer-focused

Education

BSc/BA in business administration

Management/Marketing/Communications degree

Job description

Operations and Partnerships Manager - Hybrid WFH

The G’day Group brings together some of Australia’s leading tourism brands – Discovery Parks, G’day Parks, Wiki Camps and Bookeasy. Employing more than 2700 people Australia-wide, we have a truly national footprint of over 300 holiday parks, including up to 100 fully owned and operated Parks and Resorts, including El Questro, Rottnest Island and Byron Bay. Together, we bring Australia closer to experience all our country has to offer.

There has never been a better time to join G’day Group. We are executing an ambitious five-year growth strategy that will significantly expand our portfolio, strengthen our position as a market leader, and create exciting career opportunities across the business. Backed by continued investment in our people, technology and operations, we're building for long-term success and the future of Australian tourism.

We are custodians of some of Australia’s most treasured places and are committed to growing with care. That means supporting our people, giving back to the community that welcome us, and protecting the natural environment that makes each holiday memorable.

• Health & Wellbeing: Flexible work, EAP, discounted health cover.
• Generous Leave: Parental, volunteer, study leave, plus option to purchase more.
• Development Focus: Leadership programs, training support, professional memberships.
• Employee Savings: Discounts on accommodation, experiences, salary packaging.
• ESG Commitment: Fostering a safe workplace, community support, and environmental protection through a five-year strategy.

Your New Role

As Business Operations & Partnerships Manager, you will lead the end-to-end customer and member experience across the G'day Parks network. Driving both B2B and B2C satisfaction, you'll optimise systems, processes and technology adoption, improve operational efficiency, and strengthen engagement across key platforms and channels. The role plays a critical part in data governance, system integration, performance reporting and continuous improvement, supporting network growth and delivering exceptional customer outcomes.

• Lead the optimisation and continuous improvement of business systems, processes and customer operations, including CRM, onboarding, automation and AI adoption.
• Manage key relationships across the G'day Parks network, supporting members, partners and suppliers to deliver a seamless B2B experience.
• Drive customer service excellence by leading customer experience initiatives, self-service improvements and team performance across multiple channels.
• Analyse operational and customer data, monitor KPIs and provide insights and reporting to support business performance and growth.
• Oversee strategic projects, supplier programs, sponsorships and system enhancements, ensuring successful implementation, adoption and business outcomes.

Your Skills and Experience

• Tertiary qualified in Management, Marketing, Communications, BSc/BA in business administration or relevant field will be highly regarded
• Tourism / Accommodation/ Hospitality industry knowledge
• Technologically savvy with the ability to operate multiple programs in conjunction with one another
• Strong strategic, customer focus and analytical capabilities

Join G'day Group: Disrupt, innovate, and ignite your career!

Our values guide everything we do

We "Rise and Shine" by supporting one another, "Have a Crack" by embracing new ideas and opportunities, and "Choose Good Things" by acting with integrity and delivering exceptional experiences. Backed by our commitment to environmental, social and governance (ESG) principles. If you're looking to be part of a purpose-led organisation that's growing and investing in its people we would love to hear from you.

Police check & driver's licence required for this role.

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.