Hybrid Ops & Partnerships Lead – Growth Focused

G'day Group; Adelaide; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work

EAP

Discounted health cover

Parental leave

Study leave

Job summary

G'day Group is seeking an Operations and Partnerships Manager to lead end-to-end customer and member experience across the G'day Parks network. You will optimise systems, processes and technology adoption, drive efficiency, and strengthen engagement across platforms and channels.

The role supports data governance, system integration and continuous improvement to fuel network growth. The position focuses on B2B and B2C satisfaction, with a hybrid work arrangement in Australia.

Qualifications

• Tertiary qualification in Management, Marketing, Communications or related field is highly regarded.
• Tourism, accommodation or hospitality knowledge is preferred.
• Technological savviness with the ability to operate multiple programs in conjunction with one another.
• Strong strategic, customer focus and analytical capabilities are essential.

Responsibilities

• Lead the optimisation and continuous improvement of business systems, processes and customer operations, including CRM, onboarding, automation and AI adoption.
• Manage key relationships across the network, supporting members, partners and suppliers to deliver a seamless B2B experience.
• Drive customer service excellence by leading customer experience initiatives across multiple channels.
• Analyze operational and customer data, monitor KPIs and provide insights and reporting to support performance and growth.
• Oversee strategic projects, supplier programs, sponsorships and system enhancements to ensure successful adoption and outcomes.

Skills

Management/Marketing/Communications

Tourism/Hospitality knowledge

Tech-savvy / systems integration

Analytical & customer-focused

Education

BSc/BA in business administration

Management/Marketing/Communications degree

Job description

G'day Group is seeking an Operations and Partnerships Manager to lead end-to-end customer and member experience across the G'day Parks network. You will optimise systems, processes and technology adoption, drive efficiency, and strengthen engagement across platforms and channels.

The role supports data governance, system integration and continuous improvement to fuel network growth. The position focuses on B2B and B2C satisfaction, with a hybrid work arrangement in Australia.