Operations Support Specialist – Logistics Hub

Dragonfly; Sunshine Coast Regional; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Award hourly rate

Supportive team environment

Growth opportunities

Job summary

Dragonfly is seeking hands-on Operations Support team members for our Caloundra delivery hub on a Tue-Sat 2:00pm–10:00pm shift. You will support daily delivery operations, prepare reports, and coordinate with drivers and partners to ensure on-time parcel movements across Australia.

Join a fast-paced team with growth opportunities, where you’ll handle package tracking, liaise with call center for updates, and help maintain smooth, safe, and efficient operations behind the scenes.

Qualifications

• Experience in operations, transport or warehouse environments.
• Strong customer service and solutions-focused mindset.
• Excellent communication skills.
• Proficiency in Microsoft Office and relevant software.
• Able to lift up to 20 kgs.

Responsibilities

• Support daily delivery operations by preparing reports and tracking packages.
• Handle incoming/outgoing packages, including returns, ensuring smooth flow.
• Coordinate with Drivers and Delivery Partners to loadout and resolve issues quickly.
• Liaise with the call center for customer updates or queries.
• Assist with truck loading/unloading and peak-time sortation.
• Maintain accurate records and escalate issues to Supervisors as needed.
• Keep a clean, safe, and organized work area per health and safety standards.

Skills

Operations/warehouse experience

Customer service

Communication skills

Problem solving

Tools

Microsoft Office

Job description

Dragonfly is seeking hands-on Operations Support team members for our Caloundra delivery hub on a Tue-Sat 2:00pm–10:00pm shift. You will support daily delivery operations, prepare reports, and coordinate with drivers and partners to ensure on-time parcel movements across Australia.

Join a fast-paced team with growth opportunities, where you’ll handle package tracking, liaise with call center for updates, and help maintain smooth, safe, and efficient operations behind the scenes.