Logistics Operations Support Specialist

Dragonfly Limited; Sunshine Coast Regional; On-site; AUD 33,000 - 44,000; Full time

Benefits offered by this job

Award hourly rate

Team-oriented environment

Growth opportunities

Job summary

Dragonfly Limited on Sunshine Coast is seeking hands‑on Operations Support team members to assist with daily delivery operations, package processing, and coordination with drivers and partners. Two positions are available for those who thrive in a fast‑paced environment and want growth within logistics.

The role involves liaising with drivers, supporting road operations, and maintaining accurate records while ensuring safe, efficient warehouse flow. Previous operations experience is preferred.

Qualifications

• Experience in an operations, transport or warehouse environment.
• Strong customer service and solutions‑focused mindset.
• Proficiency in Microsoft Office suite and other relevant software.
• Ability to lift up to 20kg.

Responsibilities

• Support daily delivery operations by preparing reports and assisting with package tracking and processing.
• Handle incoming and outgoing packages, including returns, to ensure the efficient flow of parcels.
• Work closely with Drivers and Delivery Partners to coordinate loadout and resolve any delivery issues quickly.
• Liaise with the call center to assist with customer updates or queries, providing on‑the‑ground support, and occasionally contacting customers directly via phone or email.
• Partner with Supervisors and team members to maintain smooth, day‑to‑day operations across the delivery centre.
• Jump in to assist with truck loading and unloading, ensuring packages are sorted and ready on time.
• Support the sortation team during peak times to meet delivery deadlines.
• Keep accurate records through data entry and elevate any issues or special cases to Supervisors as needed.
• Maintain a clean, safe, and organised work area in line with health and safety standards.

Skills

Operations experience

Customer service

Solutions-focused mindset

Tools

MS Office

Job description

Dragonfly Limited on Sunshine Coast is seeking hands‑on Operations Support team members to assist with daily delivery operations, package processing, and coordination with drivers and partners. Two positions are available for those who thrive in a fast‑paced environment and want growth within logistics.

The role involves liaising with drivers, supporting road operations, and maintaining accurate records while ensuring safe, efficient warehouse flow. Previous operations experience is preferred.