Operations Support Officer – Transport (Part-Time)

Queensland Government; Rockhampton Regional; On-site; AUD 55,000 - 76,000; Part time

Job summary

Queensland Government's Transport and Main Roads in Rockhampton is seeking a part-time AO3 Operations Support Officer to help deliver connected communities in a sustainable Queensland. You will work in a small team, deliver frontline customer service, and administer transport products in line with legislation and policy.

Key duties include administering the School Transport Assistance Scheme (STAS), monitoring service contracts, and maintaining knowledge of procedural guidelines to support

Responsibilities

• Working as part of a small team and liaising with a range of stakeholders to ensure the efficient operations of the unit.
• Delivering frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.
• Administering a range of passenger transport products, including exercising delegated authority to assess applications and determine outcomes in accordance with relevant legislation, policy and procedures.
• Supporting the delivery of school transport services, including administering the School Transport Assistance Scheme (STAS).
• Assisting with performance monitoring of service contracts and accreditations.
• Maintaining your knowledge and understanding of procedural and legislative guidelines.

Job description

Queensland Government's Transport and Main Roads in Rockhampton is seeking a part-time AO3 Operations Support Officer to help deliver connected communities in a sustainable Queensland. You will work in a small team, deliver frontline customer service, and administer transport products in line with legislation and policy.

Key duties include administering the School Transport Assistance Scheme (STAS), monitoring service contracts, and maintaining knowledge of procedural guidelines to support