Operations Support Officer

Queensland Government; Rockhampton Regional; On-site; AUD 34,000 - 55,000; Part time

Job summary

Queensland Government is seeking a permanent AO3 Operations Support Officer in Rockhampton on a part-time basis. The role focuses on reliable frontline customer service, handling complaints, and providing information to customers and stakeholders.

The position administers passenger transport products, assesses applications under legislation, and supports school transport services including STAS. Candidates will contribute to performance monitoring of contracts and accreditations and maintain

Responsibilities

• Deliver frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.
• Administering a range of passenger transport products, including exercising delegated authority to assess applications and determine outcomes in accordance with relevant legislation, policy and procedures.
• Supporting the delivery of school transport services, including administering the School Transport Assistance Scheme (STAS).
• Assisting with performance monitoring of service contracts and accreditations.
• Maintaining your knowledge and understanding of procedural and legislative guidelines.

Job description

TMR are seeking a permanent AO3 Operations Support Officer in Rockhampton on a part-time basis to help deliver our vision of Connected communities in a sustainable, thriving and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and builds enduring relationships.Some of your responsibilities will include:- Working as part of a small team and liaising with a range of stakeholders to ensure the efficient operations of the unit.- Delivering frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.- Administering a range of passenger transport products, including exercising delegated authority to assess applications and determine outcomes in accordance with relevant legislation, policy and procedures.- Supporting the delivery of school transport services, including administering the School Transport Assistance Scheme (STAS).- Assisting with performance monitoring of service contracts and accreditations.- Maintaining your knowledge and understanding of procedural and legislative guidelines.Applicants are required to follow the application instructions outlined in the role description under How to Apply, including submission of a CV and responses to the selection questions.Applications to remain current for 12 months.Job Ad Reference: QLD/704785/26Closing Date: Friday, 06 November 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.