Impact-Driven Operations Officer, Transport & Roads

Queensland Government; Ipswich City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Queensland Government in Ipswich seeks a dedicated AO4 Operations Officer to help deliver our vision of connected communities in a sustainable, thriving, and inclusive Queensland. You will deliver frontline customer service, provide advice on legislation and policy, monitor data systems for governance, and coordinate the school transport program (STAS).

The role includes processing regulatory matters for Driver Authorisation and Operator Accreditation and monitoring service contracts for

Responsibilities

• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Job description

Queensland Government in Ipswich seeks a dedicated AO4 Operations Officer to help deliver our vision of connected communities in a sustainable, thriving, and inclusive Queensland. You will deliver frontline customer service, provide advice on legislation and policy, monitor data systems for governance, and coordinate the school transport program (STAS).

The role includes processing regulatory matters for Driver Authorisation and Operator Accreditation and monitoring service contracts for