Operations Officer - Frontline Transport & Governance

Department of Transport and Main Roads QLD; Brisbane; On-site; AUD 85,000 - 105,000; Full time

Job summary

Department of Transport and Main Roads QLD is seeking a permanent AO4 Operations Officer in Ipswich to support delivery of connected communities in Queensland. The role focuses on frontline customer service, governance, and regulatory compliance across school transport and driver/operator authorisations.

You will resolve difficult complaints, advise industry on policy, monitor data systems for accountability, and coordinate the School Transport Assistance Scheme (STAS).

Qualifications

• Deliver frontline customer service and resolve difficult complaints.
• Provide advice to industry and stakeholders on legislation, policy and delivery.
• Monitor data systems to ensure accountability and governance.
• Coordinate specialised school transport and the School Transport Assistance Scheme (STAS).
• Assess and process regulatory matters for Driver Authorisation and Operator Accreditation.
• Monitor performance under service contracts with emphasis on compliance and operational delivery.

Responsibilities

• Deliver frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Job description

Department of Transport and Main Roads QLD is seeking a permanent AO4 Operations Officer in Ipswich to support delivery of connected communities in Queensland. The role focuses on frontline customer service, governance, and regulatory compliance across school transport and driver/operator authorisations.

You will resolve difficult complaints, advise industry on policy, monitor data systems for accountability, and coordinate the School Transport Assistance Scheme (STAS).