Operations Support Officer, Transport And Main Roads

Queensland Government; Rockhampton Regional; On-site; AUD 55,000 - 76,000; Part time

Job summary

Queensland Government's Transport and Main Roads in Rockhampton is seeking a part-time AO3 Operations Support Officer to help deliver connected communities in a sustainable Queensland. You will work in a small team, deliver frontline customer service, and administer transport products in line with legislation and policy.

Key duties include administering the School Transport Assistance Scheme (STAS), monitoring service contracts, and maintaining knowledge of procedural guidelines to support

Responsibilities

• Working as part of a small team and liaising with a range of stakeholders to ensure the efficient operations of the unit.
• Delivering frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.
• Administering a range of passenger transport products, including exercising delegated authority to assess applications and determine outcomes in accordance with relevant legislation, policy and procedures.
• Supporting the delivery of school transport services, including administering the School Transport Assistance Scheme (STAS).
• Assisting with performance monitoring of service contracts and accreditations.
• Maintaining your knowledge and understanding of procedural and legislative guidelines.

Job description

TMR are seeking a permanent AO3 Operations Support Officer in Rockhampton on a part-time basis to help deliver our vision of Connected communities in a sustainable, thriving and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and builds enduring relationships.

Some of your responsibilities will include:

• Working as part of a small team and liaising with a range of stakeholders to ensure the efficient operations of the unit.
• Delivering frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.
• Administering a range of passenger transport products, including exercising delegated authority to assess applications and determine outcomes in accordance with relevant legislation, policy and procedures.
• Supporting the delivery of school transport services, including administering the School Transport Assistance Scheme (STAS).
• Assisting with performance monitoring of service contracts and accreditations.
• Maintaining your knowledge and understanding of procedural and legislative guidelines.

Applications to remain current for 12 months.

Job Ad Reference: QLD/704785/26

Closing Date: Friday, 06 November 2026

Operations Support Officer, Transport and Main Roads Rockhampton, Australia