Operations Officer

Department of Transport and Main Roads; Hervey Bay; Presencial; AUD 90.000 - 110.000; Jornada completa

Descripción de la vacante

Department of Transport and Main Roads is seeking a permanent AO4 Operations Officer in Hervey Bay, full-time, to support connected communities across Queensland. The role focuses on delivering reliable customer service, governance and efficient operation of school transport programs.

The successful candidate will handle investigations into complaints, advise industry on policy and legislation, monitor data systems, and oversee the STAS program and regulatory requirements related to Driver

Formación

• Permanent AO4 level position in Hervey Bay.
• Deliver frontline customer service and resolve difficult complaints.
• Provide advice to industry on legislation, policy and operational delivery.
• Monitor data systems to ensure accountability and governance.
• Coordinate school transport and the STAS program.
• Assess regulatory matters for Driver Authorisation and Operator Accreditation.

Responsabilidades

• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Conocimientos

Customer service

Stakeholder advice

Data monitoring

Governance

Herramientas

School Transport Information Management System

Descripción del empleo

TMR are seeking a dedicated permanent AO4 Operations Officer in Hervey Bay on a fulltime basis to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and demonstrates sound governance.

TMR are seeking a dedicated permanent AO4 Operations Officer in Hervey Bay on a full-time basis to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and demonstrates sound governance.

Some Of Your Responsibilities Will Include

• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Applications will remain current for 12 months.

Job Ad Reference: QLD/706506/26

Closing Date: Friday, 20 November 2026

Occupational group Customer Service/Call centre