Operations Support Officer

Department of Transport and Main Roads QLD; Sunshine Coast Regional; Presencial; AUD 60 000 - 76 000; Tempo integral

Resumo da oferta

Department of Transport and Main Roads QLD in Buderim is seeking an AO3 Operations Support Officer to support daily operations of the unit. You will liaise with stakeholders, manage frontline customer service, and administer passenger transport products in line with legislation and policy.

You will also assist with School Transport Assistance Scheme (STAS) administration and monitor service contracts and accreditations while keeping up to date with procedural guidelines.

Qualificações

• Frontline customer service experience.
• Ability to liaise with diverse stakeholders.
• Understanding of passenger transport policy and procedures.

Responsabilidades

• Work in a small team to coordinate unit operations with stakeholders.
• Deliver frontline customer service, investigate complaints and provide information and advice.

Conhecimentos

Stakeholder liaison

Customer service

Policy awareness

Descrição da oferta de emprego

Department of Transport and Main Roads QLD – Buderim QLD

TMR are seeking a dedicated AO3 Operations Support Officer in Buderim to deliver on our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. This opportunity is available from 16 November 2026 to 12 November 2027.

TMR are seeking a dedicated AO3 Operations Support Officer in Buderim to deliver on our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. This opportunity is available from 16 November 2026 to 12 November 2027.

Some of your responsibilities will include:

• Working as part of a small team and liaising with a range of stakeholders to ensure the efficient operations of the unit.
• Delivering frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.
• Administering a range of passenger transport products, including exercising delegated authority to assess applications and determine outcomes in accordance with relevant legislation, policy and procedures.
• Supporting the delivery of school transport services, including administering the School Transport Assistance Scheme (STAS).
• Assisting with performance monitoring of service contracts and accreditations.
• Maintaining your knowledge and understanding of procedural and legislative guidelines.