Operations Officer

Department of Transport and Main Roads QLD; Brisbane; On-site; AUD 85,000 - 105,000; Full time

Job summary

Department of Transport and Main Roads QLD is seeking a permanent AO4 Operations Officer in Ipswich to support delivery of connected communities in Queensland. The role focuses on frontline customer service, governance, and regulatory compliance across school transport and driver/operator authorisations.

You will resolve difficult complaints, advise industry on policy, monitor data systems for accountability, and coordinate the School Transport Assistance Scheme (STAS).

Qualifications

• Deliver frontline customer service and resolve difficult complaints.
• Provide advice to industry and stakeholders on legislation, policy and delivery.
• Monitor data systems to ensure accountability and governance.
• Coordinate specialised school transport and the School Transport Assistance Scheme (STAS).
• Assess and process regulatory matters for Driver Authorisation and Operator Accreditation.
• Monitor performance under service contracts with emphasis on compliance and operational delivery.

Responsibilities

• Deliver frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Job description

Department of Transport and Main Roads QLD – Bundamba QLD

TMR are seeking a dedicated permanent AO4 Operations Officer in Ipswich to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and demonstrates sound governance.

Some of your responsibilities will include:

• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Applications to remain current for 12 months.

Job Ad Reference: QLD/705142/26
Closing Date: Friday, 6 November 2026