Impactful Operations Officer AO4 - Public Sector, Cairns

Department of Transport and Main Roads QLD; Cairns Regional; On-site; AUD 75,000 - 95,000; Full time

Job summary

Department of Transport and Main Roads QLD in Cairns seeks a permanent AO4 Operations Officer to support frontline customer service, regulatory processing, and transport administration. You will advise industry and stakeholders on legislation, monitor data systems, and supervise school transport schemes such as STAS.

The role emphasizes compliance, governance, and performance under service contracts, with responsibilities spanning ministerial materials, driver authorisation, and operator

Qualifications

• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme.
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation.
• Assisting with monitoring performance under service contracts with emphasis on compliance and operational delivery.

Responsibilities

• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Skills

Customer service

Regulatory advisory

Job description

Department of Transport and Main Roads QLD in Cairns seeks a permanent AO4 Operations Officer to support frontline customer service, regulatory processing, and transport administration. You will advise industry and stakeholders on legislation, monitor data systems, and supervise school transport schemes such as STAS.

The role emphasizes compliance, governance, and performance under service contracts, with responsibilities spanning ministerial materials, driver authorisation, and operator