Operations Officer AO4

Department of Transport and Main Roads QLD; Cairns Regional; In loco; AUD 75.000 - 95.000; Tempo pieno

Descrizione del lavoro

Department of Transport and Main Roads QLD in Cairns seeks a permanent AO4 Operations Officer to support frontline customer service, regulatory processing, and transport administration. You will advise industry and stakeholders on legislation, monitor data systems, and supervise school transport schemes such as STAS.

The role emphasizes compliance, governance, and performance under service contracts, with responsibilities spanning ministerial materials, driver authorisation, and operator

Competenze

• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme.
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation.
• Assisting with monitoring performance under service contracts with emphasis on compliance and operational delivery.

Mansioni

• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Conoscenze

Customer service

Regulatory advisory

Descrizione del lavoro

Department of Transport and Main Roads QLD – Cairns QLD

TMR are looking for a permanent AO4 Operations Officer in Cairns who can deliver on our vision of Connected communities in a sustainable, thriving, and inclusive Queensland, is aspirational and describes where we want to get to. We are delivery focused, united by our purpose to make a difference to the lives of Queenslanders.

TMR are looking for a permanent AO4 Operations Officer in Cairns who can deliver on our vision of Connected communities in a sustainable, thriving, and inclusive Queensland, is aspirational and describes where we want to get to. We are delivery focused, united by our purpose to make a difference to the lives of Queenslanders.

Some of your responsibilities will include:

• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Applications will remain current for 12 months.