Operations Officer

Queensland Government; Ipswich City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Queensland Government in Ipswich is seeking a permanent AO4 Operations Officer to support the delivery of connected communities in Queensland. The role involves frontline customer service, investigation and resolution of difficult complaints, and preparation of material for ministerials and correspondence.

You will provide advice on legislation, policy and operational delivery, monitor data systems for governance, and coordinate the school transport and STAS schemes.

Qualifications

• Experience delivering frontline customer service and resolving complex issues.
• Ability to interpret and apply legislation, policy and operational delivery requirements.
• Experience monitoring data systems to support governance and accountability.

Responsibilities

• Deliver frontline customer service including investigating and resolving difficult complaints.
• Provide advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitor data systems to ensure accountability and governance.
• Coordinate and supervise school transport and the school transport assistance scheme (STAS).
• Assess regulatory matters relating to Driver Authorisation and Operator Accreditation under legislation and delegated authority.

Skills

Customer service

Data analysis

Regulatory knowledge

Policy interpretation

Job description

TMR are seeking a dedicated permanent AO4 Operations Officer in Ipswich to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and demonstrates sound governance.Some of your responsibilities will include:Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.Providing advice to industry and stakeholders on legislation, policy and operational delivery.Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.Applicants are required to follow the application instructions outlined in the role description under How to Apply, including submission of a CV and responses to the selection questions.Applications to remain current for 12 months.Job Ad Reference: QLD/705142/26Closing Date: Friday, 6 November 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.