Operations Support Officer

Australian Transit Group; Perth; On-site; AUD 65,000 - 75,000; Full time

Job summary

Australian Transit Group is seeking an Operations Support Officer to provide day-to-day operational and administrative support to the COO and operations team. You will assist depots, coordinate fleets and drivers, and help ensure service delivery and compliant records.

The role requires strong organisational and communication skills, proficiency with MS Office, and a solid understanding of safety and compliance requirements as the team keeps operations running smoothly.

Qualifications

• Experience in transport, logistics, or depot operations preferred.
• Strong organisational and multitasking skills.
• Ability to communicate effectively with drivers, supervisors, and management.
• Good problem-solving skills and ability to work under pressure.
• Proficient with Microsoft Office and operational systems.
• Understanding of compliance and safety requirements desirable.

Responsibilities

• Assist the COO with daily operational tasks and coordination across depots.
• Support scheduling, rostering, and allocation of drivers and vehicles.
• Monitor and follow up on operational issues, delays, and service disruptions.
• Liaise with drivers, workshop staff, and control centre to ensure clear communication.
• Assist in maintaining compliance with company policies, HSE requirements, and audit processes.
• Coordinate documentation including reports, checklists, and operational records.
• Support incident reporting and ensure records are completed accurately and on time.
• Track and follow up outstanding actions from audits, inspections, and meetings.
• Assist with fleet management tasks including vehicle availability, servicing schedules, and defect reporting.
• Provide general administrative support to the operations team.

Skills

Fleet coordination

Organisational skills

Driver & vehicle scheduling

Communication

Microsoft Office

Compliance awareness

Tools

Fleet management software

Operational systems

Job description

The Operations Support Officer provides day-to-day operational and administrative support to the COO and broader operations team, ensuring the smooth and efficient running of depot activities, fleet coordination, and service delivery.

Key Responsibilities

Assist the COO with daily operational tasks and coordination across depots

Support scheduling, rostering, and allocation of drivers and vehicles

Monitor and follow up on operational issues, delays, and service disruptions

Liaise with drivers, workshop staff, and control centre to ensure clear communication

Assist in maintaining compliance with company policies, HSE requirements, and audit processes

Coordinate documentation including reports, checklists, and operational records

Support incident reporting and ensure records are completed accurately and on time

Track and follow up outstanding actions from audits, inspections, and meetings

Assist with fleet management tasks including vehicle availability, servicing schedules, and defect reporting

Provide general administrative support to the operations team

Key Skills & Experience

Experience in transport, logistics, or depot operations (preferred)

Strong organisational and multitasking skills

Ability to communicate effectively with drivers, supervisors, and management

Good problem-solving skills and ability to work under pressure

Competent in Microsoft Office and operational systems

Understanding of compliance and safety requirements (desirable)

Key Attributes

Proactive and reliable

Strong attention to detail

Team-oriented with a willingness to assist across all areas

Able to take direction while also showing initiative

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an Operations Support Officer?
• Do you have experience working with logistics, freight & delivery services?
• Do you have a current Australian driver's licence?
• Do you have a current Police Check (National Police Certificate) for employment?