Administration and Customer Service Officer

Team Global Express; Kalgoorlie; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Ongoing development

Supportive team environment

Job summary

Team Global Express is seeking an Administration & Customer Service Officer for their Kalgoorlie depot. This full-time permanent role offers a blend of customer service and administrative duties within the dynamic transport and logistics sector.

The ideal candidate will have prior experience in customer service or office administration, strong communication skills, and a focus on safety. Join a supportive team culture that emphasizes career development in a stable environment.

Qualifications

• Previous customer service experience preferred in transport/logistics.
• Strong communication skills and a customer-focused approach.
• High attention to detail and commitment to safety.

Responsibilities

• Provide administrative support to the Kalgoorlie depot team.
• Deliver high-quality customer service face-to-face and over the phone.
• Manage incoming customer enquiries in a professional manner.
• Support escalation handling for delayed or missing freight.

Skills

Customer service experience

Office administration experience

Strong communication skills

Problem-solving ability

Attention to detail

Proficient in Microsoft Office

Job description

Administration and Customer Service Officer

We have a full-time permanent opportunity for an Administration & Customer Service Officer based at our Kalgoorlie depot.

This role provides both customer service and administrative support within a busy transport and logistics environment.

Key Responsibilities

• Provide administrative support to the Kalgoorlie depot team.
• Deliver high-quality customer service face-to-face and over the phone.
• Manage incoming customer enquiries in a professional and timely manner.
• Coordinate with drivers, operations, and internal teams to support smooth daily freight movements.
• Track and update consignment information using internal systems.
• Assist with POD (Proof of Delivery) processing and basic freight reconciliation.
• Support escalation handling for delayed, missing, or damaged freight.
• Maintain accurate records and data entry across operational systems.
• Assist with scheduling and prioritising urgent customer requests.
• Ensure compliance with company procedures, chain of responsibility, and safety requirements.
• Identify and elevate service or operational issues to supervisors.
• Contribute to continuous improvement of customer service processes.

About You

• Previous customer service and/or office administration experience (transport/logistics preferred).
• Strong communication skills and a customer-focused approach.
• Confident problem solver with the ability to manage queries and resolve issues.
• High attention to detail.
• Commitment to safety and following safe work practices.
• Proficient in Microsoft Office.

What We Offer

• Full-time permanent role based in Kalgoorlie.
• Supportive and safety-focused team environment.
• Opportunity to build a long‑term career in transport and logistics.
• On-the-job training and ongoing development.
• Stable role within a national organisation.
• Positive team culture where people look out for each other.

Ready to take the next step in your career? Apply now and become part of a team that values safety, support, and long‑term development.