Operations Support Administrator: Customer Service & Coordination

WesTrac Cat; City Of Swan; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Paid Parental Leave

Novated Leasing

Income Protection Insurance

Employee Assistance Program (EAP)

Employee Share Purchase Plan

Job summary

WesTrac Cat in Guildford, WA, is seeking an Operations Support Administrator to join our Component Rebuild Centre in South Guildford on a full-time basis. You will interact with customers, deliver high-quality service, and coordinate onboarding, travel, procurement, and work order administration.

The role requires strong communication, customer service, and Microsoft Office skills, with experience in SAP Purchasing and Concur considered highly advantageous.

Qualifications

• Excellent communication skills – interpersonal, written and verbal.
• Excellent customer service skills with the ability to build and maintain successful working relationships.
• Strong computer literacy skills, Microsoft Office proficiency, SAP Purchasing and Concur experience highly regarded.
• Time management, planning and organisational skills with the ability manage multiple priorities to meet objectives.

Responsibilities

• Deliver exceptional administrative and customer support across WesTrac's operations network, ensuring requests are actioned accurately and efficiently.
• Coordinate onboarding, travel, accommodation, training and workforce administration activities.
• Maintain business records, compliance documentation, training matrices and quality assurance systems to support operational excellence.
• Provide procurement, finance and work order administration support, including purchase requisitions, invoicing and expense processing.
• Support the workshop operations through effective stakeholder communication, scheduling and coordination activities.
• Contribute to continuous improvement initiatives that enhance efficiency, service delivery and customer experience.

Skills

Communication skills

Customer service

Time management

Organisational skills

Tools

SAP Purchasing

Concur

Microsoft Office

Job description

WesTrac Cat in Guildford, WA, is seeking an Operations Support Administrator to join our Component Rebuild Centre in South Guildford on a full-time basis. You will interact with customers, deliver high-quality service, and coordinate onboarding, travel, procurement, and work order administration.

The role requires strong communication, customer service, and Microsoft Office skills, with experience in SAP Purchasing and Concur considered highly advantageous.